Enabling Dentrix Pay

Before using Dentrix Pay, you must first enable it by linking it to your merchant account and assigning credit card payment types. In addition, you'll have options to link it to credit-card-processing PINpads, electronic signature devices, and to establish receipt and printing parameters.

Watch this video to learn how to enable Dentrix Pay. (Duration 1:12)

Key Information

• If your practice is not registered to use Dentrix Pay, you will receive a warning message when you attempt to enable it. (Follow the message instruction to register for Dentrix Pay.)
• The Dentrix Pay Support team must install Worldpay's software (triPOS) on all Dentrix Pay workstations before you can save your Worldpay account credentials. If support has not yet installed the triPOS software on your computers, contact them at 1-800-336-8749.
• If your Dentrix database is password-protected, whoever is tasked with enabling and managing Dentrix Pay must have the administrative right to do so. (For help with administravie rights, refer to the quick start guide Granting Dentrix Pay Administrative Rights.)
• When you click Enable Dentrix Pay, your customer ID and Dentrix serial number (in your Dentrix database) will be checked against Henry Schein One's information. Once validated, the Dentrix Pay Setup window will open.
• As discussed in the quick start section, Obtaining a Merchant Account & Credentials to Enable Dentrix Pay, you must obtain three Worldpay credentials (which links your practice to your Worldpay merchant account) from your My IQ resource portal. They are an Account Token, Acceptor ID (your Merchant ID), and Account ID. All three must be entered in their respective fields in Dentrix Pay Setup.
• For Dentrix Pay to process credit cards, you must have a PINpad device activated in Dentrix Pay Setup with the Manage Device button . For help with this function, refer to the quick start guide Activating PINpad Devices.
• For Dentrix Pay to process credit cards, you must also select credit card payment types in the Ledger Posting Options tab. Select only those types that will be processed in your office with Dentrix Pay, and do not select payment types that are processed through your practice's website or another system.
• If you have not selected an electronic signature device to work with Dentrix, you will receive a warning message when you attempt to check the Sign with Signature Device checkbox. (For help with this message, refer to the quick start guide Activating eSignature Devices.)
• Once enabled, Dentrix Pay will function on all office-networked computers. However, PINpads and eSignature devices are workstation-specific.
• If you disable Dentrix Pay on any office-networked computer, it will be disabled on all office-networked computers. Therefore, you will no longer be able to process credit cards with Dentrix Pay. However, the Dentrix Pay settings (IDs, receipt/printer settings, credit card types, etc.) are saved within Dentrix if you need to re-enable it later.