Patient Engage Live is a desktop computer application that makes it easy to communicate with your patients through the desktop app (without having to log in to the Patient Engage portal from a browser):
You can use Patient Engage Live for some common office tasks, including these:
· Confirming and adding notes to weekly appointments
· Accepting and reschedule weekly appointment requests
· Reading and responding to text messages
To keep you constantly informed of when these tasks are needed, Patient Engage Live displays these types of patient notifications directly on your computer:
· Weekly appointments
· Appointment requests
· Two-way text messages
Patient Engage Live brings day-to-day portal tasks right to your desktop, so you can fit your Patient Engage tasks into your office's daily workflow. Patient Engage Live is designed so that you can view it side by side on your desktop with your practice management system without having to switch windows and tabs. Patient Engage Live helps reduce on-screen clutter and allows your office to focus on the task at hand.
Patient Engage Live sends your office staff notifications using your computer's existing notification system (Windows and Mac compatible) so your office is quickly alerted when there is a task that they need to take care of. Being able to view notifications immediately, along with quick and easy access to essential tools, can greatly reduce the transaction time needed to respond to and complete these important revenue-generating tasks. Furthermore, the delays your patients experience--in booking an appointment or receiving a response to reschedule an appointment--are also reduced.
Before using Patient Engage Live, you will need to download, install, and set up Patient Engage Live.
Patient Engage Live includes these main features:
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Weekly appointments - With Patient Engage Live, your office receives notifications when your patients confirm their upcoming appointments. You can notate appointment confirmations, manually confirm appointments, and view unconfirmed appointments. |
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Appointment requests - Stay on top of appointment requests from existing and prospective patients using the Patient Engage Live appointment request feature and appointment request notifications. |
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Two-way text messaging - Using Patient Engage Live, your staff can communicate with patients via text messaging. You can initiate a single text message to a patient or send bulk text messages to multiple patients. |
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Patient information - Patient Engage Live provides quick access to patient information using an alphabetical list of patients and a search tool where you can search by patient name. |
Note: Changes made in Patient Engage Live also affect Patient Engage and the Patient Engage Mobile app across all user logins.