Updating the acquisition agent

The acquisition agent is a small application that runs in the background and handles the communication between your acquisition devices and Dentrix Ascend Imaging. To benefit from the latest enhancements of Dentrix Ascend Imaging, on each computer that you want to acquire images from, you should verify that you have the most recent version of the acquisition agent installed.

Note: Before attempting to update the acquisition agent, you should be logged on to your operating system (Windows or Macintosh) as a local administrator (not as a domain administrator).

To update the acquisition agent (Windows)

1. Click (or tap) the Acquisition Agent icon in the notification area of the Windows taskbar, and then click (or tap) Check For Updates.

   

   If an update is available, the Agent Auto Update dialog box appears.

   

2. Click (or tap) Download And Install.

3. Follow the instructions in the Acquisition Agent Setup to complete the upgrade.

To update the acquisition agent (Mac)

1. Log in to Dentrix Ascend.

2. If the correct patient is not already selected, use the Patient Search box to access the patient's record.

3. On the Patient menu, under Clinical, click Chart, Progress Notes, Quick Exam, Perio, Tx Planner, or Imaging.

4. While viewing the patient's clinical record, on the Imaging tab's menu, click Acquire Images.

   

5. Click the Acquisition Agent icon on the dock.

6. From the Acquisition Agent menu, click Preferences.

   

   The Acquisition Agent Preferences dialog box appears.

   

7. Click Check For Updates.

   If an update is available, the Agent Auto Update dialog box appears.

   

8. Click Download And Install.

9. Follow the instructions in the Acquisition Agent Setup to complete the upgrade.