Logging in

After your user account has been created and you have set your password, you can log in to Dentrix Ascend. To log in for the first time, you will need information contained in the automated email message that was sent to you when your user account was created.

To log in

  1. On the Login page Dentrix Ascend, enter your customer ID or organization name, user name, and password.

    Enter the following login information:

    • Organization - Your organization's customer ID or name (which is the sub-domain name entered for your practice profile). This is not case-sensitive.

      Notes:

      • A customer ID is a unique identifier for each organization that uses Dentrix Ascend. Henry Schein One creates an account, and assigns your organization a customer ID upon signing up your organization to use Dentrix Ascend.

      • Spaces are not allowed in the Organization box. If you type spaces, Dentrix Ascend will remove them automatically.

    • Username - The user name that was either created by you if you are an administrator or assigned to you by an administrator. User names are not case-sensitive.

    • Password - The password for the user name entered. Passwords are case-sensitive.

      Tip: If you have forgotten your password, click the Forgot Password? link to reset your password.

  2. Click (or tap) Log In.

    One of the following occurs:

    • If you were on a patient-specific page (such as a patient's Ledger page) when you last manually logged out of Dentrix Ascend or were logged you out automatically due to inactivity, and then you log back in within two hours of logging out using the same device and browser, you are returned to that same page with the same patient selected.

    • If you were on a patient-specific page when you last manually logged out of Dentrix Ascend or were logged you out automatically due to inactivity, and then you log back in more than two hours after logging out using the same device and browser, you are automatically taken to the Calendar page.

    • If you were not on a patient-specific page when you last manually logged out of Dentrix Ascend or were logged you out automatically due to inactivity, and then you log back in, you are returned to that same page. 

    Note: If you enter your password incorrectly five times, your user account will be locked for five minutes, during which time you will not be able to log in. Additionally, if after the initial five failed login attempts you enter your password incorrectly five more times, your user account will be blocked, and someone with rights to edit user accounts must reactivate your user account. The locking, unlocking, blocking, and reactivation of your user account will appear in the audit log.