Integrated Payments Report

The Integrated Payments Report lists credit card payments (in-office or online) that have been posted, voided, or refunded using Dentrix Ascend Pay. You can use this report to help you reconcile credit card transactions in Dentrix Ascend with Worldpay reports.

Notes:

  • Transactions that have been processed in Dentrix Ascend appear on the Worldpay iQ and OmniFlex websites, but transactions that have been processed on the Worldpay OmniFlex website do not appear automatically in Dentrix Ascend. For every transaction that you process on the Worldpay OmniFlex website, enter the transaction in Dentrix Ascend, so the Dentrix Ascend reports match the Worldpay reports.

  • On the Worldpay iQ website (https://www.accessmyiq.com) and Worldpay OmniFlex website (https://www.virtualterminal.com), you can view transaction reports for Dentrix Ascend Pay. For questions regarding those reports, contact Worldpay customer service at (800) 846-4472.

  • Dentrix Ascend provides other reports that are not built exclusively for credit card transactions that have been processed using Dentrix Ascend Pay, but many reports in Dentrix Ascend include credit card payments, such as the Deposit Slip, the Payment Analysis Report, and any power report with payment type details.

Important: Differences between the Integrated Payments Report and the Credit Card Processed Payments Report:

Integrated Payments Report

Credit Card Processed Payments Report

Shows data for one Worldpay account at a time.

Shows data for multiple Worldpay accounts at a time.

Credit card payments are shown as positive values.

Credit card payments are shown as negative values.

Voids are shown as negative values.

Voids are shown as positive values.

Is not customizable.

Is customizable.

To view and print the report

  1. On the Home menu, under Reports, click (or tap) Integrated Payments Report.

    The Integrated Payments Report page opens.

  2. From the Worldpay account list, select a Worldpay merchant account to view credit card transactions that have been processed through that account.

  3. With a Worldpay account selected, Expand the Location list, select the checkbox of each location for which you want to view credit card transactions that have been processed through the selected account, and then click Apply Selected.

    Note: Only locations that you have access to are available.

  4. Filter the list by any of the following criteria:

    • Date & Time - The date range of the report is the past seven days by default, but you can change the date. To change the date, click (or tap) in the Date & Time box, and then select a date or date range.

      Note: You can create the report for one of the pre-defined dates or date ranges or for a Specific Date or Custom Range.

    • Card Holder - To filter the report by cardholder, in the Card Holder box, enter all or part of a cardholder's name, and then press Enter (or click, or tap, the Search for [text] option that appears below the box).

    • Card Type - To filter the report by card type, click (or tap) in the the Card Type box, select the checkbox at the bottom of the list (to select all types) or the checkboxes of only the desired types, and then click (or tap) Apply Selected.

    • Transaction ID - To filter the report by transaction ID, in the Transaction ID box, enter all or part of a transaction ID, and then press Enter (or click, or tap, the Search for [text] option that appears below the box).

    • Source - To filter the report by where the payment was processed (in-office or online), click (or tap) in the Source box, select the checkbox at the bottom of the list (to select both sources) or the checkbox of only the desired source, and then click (or tap) Apply Selected.

    • Reference # - To filter the list by transaction reference number, in the Reference # box, enter all or part of a reference number, and then press Enter (or click, or tap, the Search for [text] option that appears below the box).

    • Transaction Type - To filter the report by transaction type (payment, partial refund, full refund, or void), click (or tap) in the Transaction Type box, select the checkbox at the bottom of the list (to select all types) or the checkbox of only the desired types, and then click (or tap) Apply Selected.

    • Amount - To filter the list by transaction amount, in the Amount box, enter all or part of an amount, and then press Enter (or click, or tap, the Search for [text] option that appears below the box).

  5. Expand the Account Summary to view the subtotals that make up the Net total. For each transaction type, the number of transactions and the total amount of those transactions appear. The account summary reflects the filters that are currently being applied to the report.

  6. To print the report, click (or tap) Print. The report appears in a printer-friendly format in a new browser tab or window. Click (or tap) Print.