Viewing electronic statements and making payments online

After an individual statement or a batch of statements is generated, if a patient or guarantor receives an electronic statement (e-statement) communication (an email message or a text message), he or she can use the button (in the email message) or link (in the text message) provided to view the e-statement. Also, if your organization uses Dentrix Ascend Pay, the patient can make a payment online.

Note: The website address for an e-statement is unique to that statement and is valid for 30 days.

To view an electronic statement and make a payment online (patient does this)

1. The patient clicks the View Statement button (in an email message) or taps the e-statement link (in a text message).

   

   The Welcome page of the e-statement website opens in a Web browser.

   If online payments are not allowed

   

   If online payments are allowed

   

2. The patient clicks the View E-Statement button or link.

3. If online payments are allowed, the patient returns to the Welcome page and does one of the following:

   • To pay the entire amount due, the patient clicks Pay Full Amount.

   • To pay a custom amount, the patient clicks Choose Other Amount. On the next page, the patient enters the desired amount in the Enter an amount box and then clicks Click to pay.

     

   The Payment Details page appears.

   

4. The patient completes the form and submits the payment.