Dentrix Ascend Eligibility Essentials and Pro overview

Tracking your patients' insurance information can be time consuming. You must verify that your patients' insurance plans are active and ensure that payment estimates are accurate. This may require your office staff to visit multiple insurance websites daily. Verifying a patient's insurance eligibility and understanding a patient's insurance plan benefits are key to ensuring that you are compensated appropriately for the care you provide your patients and that your patients enjoy the full insurance benefits to which they are entitled.

Dentrix Ascend Eligibility Essentials and Pro can help automate the process of verifying insurance coverage for upcoming appointments. While Eligibility Essentials provides you with standard eligibility verification features, Eligibility Pro helps ensure that you have access to the most accurate insurance eligibility information available.

In addition to all the standard eligibility verification features of Eligibility Essentials, Eligibility Pro provides you with the following:

• Advanced searches - It scours payers' online portals, pulling in more data than are usually received, such as patient history, frequency limitations, and procedure code level coverage percentages.

• Broader coverage - It works with more payers and provides greater access to additional data.

• Flexible payment options - You can pay either per request or monthly:

  • Per request - Pay a fee per request with no commitment.

  • Subscription based - Choose a monthly package for a lower cost per request. To learn more, please call 1-866-955-5694.

Notes:

• To use Eligibility Essentials or Pro, each location must have an eTrans User ID (to verify, go to Settings > Location Information).

• Ensure that your firewall allows access to the dentalapp.cc website by adding the following exception to your firewall rules: *.dentalapp.cc (consult your office's IT Support person for assistance).

The following topics explain how to set up and use Dentrix Ascend Eligibility Essentials and Pro:

• Enabling or disabling batch insurance eligibility verifications

• Adding payer connections

• Verifying eligibility statuses

• Viewing the eligibility status for an appointment

• Customizing the insurance eligibility list view

• Importing deductibles and benefits