You can receive electronic claims called Electronic Remittance Advice (ERA) from payors and post them to the Dentrix database. You can view a list of all unprocessed and processed ERAs or select an ERA from a list to view and/or post electronic payments and adjustments to Dentrix claims that correspond to EOB claims. You can post EOB claim payments or adjustments one claim at a time or for all claims associated with an ERA. You can also post ERAs for both primary and secondary dental or medical claims.
This feature provides you the following information for each EOB you receive:
Date received
Payor name (insurance carrier)
Payor ID
Amount paid
Reference #
eStatus (unprocessed, started, or processed)
A copy of each ERA sent from eServices is saved and optionally attached as a document type to the Document Center in HTML format to each patient and insurance plan on the ERA. You can also view these copies in the Document Center.
Important:
To receive and post ERAs, you must first register with eServices for Dentrix and have Dentrix eClaims installed. To register, contact Dentrix Sales at 1-800-336-8749 option 1, then option 2 or contact your sales representative directly. You can also start the registration process from the Ledger.
You must also complete the DentalXChange ERA Enrollment Form.
To register for ERAs
1. In the Ledger, click File, and then click Enter Batch Ins. Payment.
The Batch Insurance Payment Entry dialog box appears.
2. To register, click Register for ERAs.
3. Click Request Info, and then do one of the following.
Fill out the Contact Sales form, and then click Submit. Sales will contact you within 1-3 business days.
Call Sales at 1-800-336-8749 option 1, then option 2.
A representative from Sales will help you fill out the paperwork to sign up for the service.
Once approved, Provisioning enables ERA processing for your office. To start receiving ERAs, go to step 4.
4. Complete the DentalXChange ERA Enrollment Form to indicate the specific carriers you want to receive ERAs from.
Important:
Ideally, you should select fewer that 20 carriers per each form submission to keep turnaround times low. Select only those carriers that your office actively works with. If you select a carrier that you haven't submitted claims to, those claims will likely be rejected.
DentalXChange works with each carrier to switch their routing processes. If any additional actions are required of your office, DentalXChange sends an email message to your office.
Your office should start receiving ERAs in as few as 7 days, but may take up to 2 weeks if there are additional actions your office needs to take.
Once you receive your first ERA, the Register for ERAs button is replaced with an ERA radio button showing the number of unprocessed ERAs.
5. Repeat step 4 as needed to add more carriers, and consider bookmarking the DentalXChange enrollment form for easier access as you add carriers.
Notes: For more information, see the following topics in the Dentrix Help: