Occasionally, insurance carriers will send partial payment for an insurance claim while waiting for more information on certain procedures. In this situation, you can either split the claim or post another payment to the claim. You should post a multiple payment if:
· The claim is a secondary claim.
· A payment has previously been attached to the claim.
· The claim is in history.
Note: This method of handling partial insurance payments will not allow you to track the unpaid procedures.
To post multiple payments to a claim
1. With a patient selected, from the Ledger transaction log, double-click the claim that you want to post an additional insurance payment to.
The Primary Dental Insurance Claim window appears.
2. Click Enter Payment, and then click Enter Additional Payment.
The Total Insurance Payment dialog box appears.
Note: Itemize by Procedure is not an option when you are posting an additional payment.
3. By default, the Date is current date, but you can change the date to reflect the date of the payment, if necessary.
4. Type the Check Number and Bank/Branch Number of the additional payment.
6. Click Edit.
The Provider Payment dialog box appears.
Note: If the provider you want to credit the payment to is not listed, click Add instead of Edit, and select the appropriate provider.
7. Type the payment amount in the Amount Paid field, and then click OK.
8. To post the payment, click OK/Post.
Note: Once a payment has been posted to a claim, the claim is labeled "Received" and is no longer included in the pending insurance estimates for outstanding claims.