Requirements, Registration, and Enrollment

To receive and process ERAs, you must complete these tasks:

• Meet Dentrix Enterprise software requirements,
• Register for ERAs with Henry Schein One (HS1),
• And enroll with insurance carriers to receive their ERAs.

The following briefly describes each task.

Requirements

The following are software requirements for Dentrix Enterprise to process ERAs:

• Dentrix Enterprise version 11.0.2.1147 or higher.
• And, a Dentrix Enterprise eClaims subscription.

For help with software requirements, contact Dentrix Enterprise Support at 800.459.8067 (option 2).

Register for ERAs

Once the software requirements are met, register for ERAs with HS1 by contacting an Enterprise sales team associate at 800.459.8067 (option 1). A sales team associate will then provide you with a link to enroll with insurance carriers at DentalXChange.

Enroll with Insurance Carriers

DentalXChange — powered by Zentist — is HS1's third-party clearinghouse for ERAs. To enroll with carriers to receive their ERAs, click Enroll in ERAs at the DentalXChange website and follow the prompts to enter your practice's information. Zentist will make applications to the carriers on your behalf and will guide you through the enrollment process. Then, once the process is complete, you should begin to receive ERAs from DentalXChange to your practice management software (PMS). Zentist will also grant you access to their Remit AI Portal, where you can review the ERAs.

For questions or concerns, email hsone@zentist.io and include your organization's name and a direct callback number.

Key Information

• DentalXChange is a software development company that simplifies the dental RCM process between providers, partners, and payers to keep claims moving. They process more than 230 million EDI transactions annually.
• Zentist is partnered with DentalXChange, and they provide end-to-end insurance claims processing, which automates and simplifies insurance Revenue Cycle Management (RCM) for dental practices.
• If you currently use a Dentrix Enterprise version before G5.2, you must also subscribe to the Insurance Manager service. To obtain this service, call Enterprise Support at 800.459.8067 (option 2). To learn more about it, visit the Insurance Manager website.
• For more information about ERAs, review the topics in the ERA User's Guide and in the ERA Checklist Dentrix Enterprise Help.
• For more information about eClaims, visit the Dentrix Enterprise eClaims website and/or call eServices sales at 800.336.8749, options 1 and 2.