Setting up two-factor authentication for EPCS

As part of the process for setting up the electronic prescribing of controlled substances (EPCS) for your user account, after you have completed the identity verification form, you have received a reference number from Experian, and a support technician has enabled two-factor authentication for your user account, you must set up two-factor authentication.

Notes:

  • Before you can set up two-factor authentication, you must email Support at support@dentrixascend.com to have a technician enable two-factor authentication for your user account, and you must have a reference number from Experian.

  • You must set up two-factor authentication on a mobile phone (tablets and other devices are not allowed).

Important notice concerning the compatibility of the DUO Mobile app on certain mobile devices:

The DUO Mobile app is supported on devices with iOS 15 or Android 11 or newer. You can install the DUO Mobile app from the Apple App Store or the Google Play Store only if your device has iOS 15 or Android 11 or newer. Users who have already downloaded the app on devices with iOS 14 or Android 10 or older can continue to authenticate using the app; however, the app will no longer receive regular updates, and DUO teams will no longer troubleshoot issues.

For more details, refer to the DUO policies for iOS and Android online.

Henry Schein One recommends that your providers check their devices and update them as needed.

To set up two-factor authentication for EPCS

  1. On the User menu, click (or tap) Electronic Prescriptions.

    The Electronic Prescriptions Notifications page opens. If the Alert icon (exclamation point) appears next to your name, you can begin setting up two-factor authentication.

  2. Click (or tap) the Alert icon .

    The Alerts dialog box appears.

  3. Click (or tap) the Please click here to Activate TFA Authentication for Controlled Substances link.

    The DUO Mobile Activation - Step 1 dialog box appears.

  4. Enter your mobile phone number, and select the checkbox.

  5. Click (or tap) Send Me DUO Activation Texts.

    The DUO Mobile Activation - Step 2 dialog box appears, and you receive two text messages regarding DUO Mobile.

  6. Tap the link in the first message to install the DUO Mobile app.

  7. Tap the link in the second message to authorize DoseSpot for use with the DUO Mobile app.

  8. Return to the DUO Mobile Activation - Step 2 dialog box.

  9. Set up the following options:

    • Reference Number - Enter the reference number that you received from Experian after completing the identity verification form.

    • TFA Code - Enter a one-time code that you generate using the DUO Mobile app.

    • PIN - Enter the PIN that you set up on the last step of the identity verification form.

  10. Click (or tap) Save.