Completing the identity verification

If electronic prescriptions has been enabled for your user account in Dentrix Ascend, and DoseSpot has approved your account, you must complete an identity verification form before you can order prescriptions electronically.

To complete the identity verification

1. On the User menu, click (or tap) Electronic Prescriptions.

   

   The Electronic Prescriptions Notifications page opens. If the Alert icon (exclamation point) appears next to your name, you can begin the identity verification process.

   

2. Click (or tap) the Alert icon .

   The Alerts dialog box appears.

   

3. Click (or tap) the Please click here to complete Identity Proofing link.

   The Identity Proofing dialog box appears.

   

4. Select the I hereby (i) certify... checkbox to indicate that the information you are providing is correct, and then click (or tap) Start.

   Step 1 of the form appears.

   

5. Complete Step 1 of the identity verification form:

   1. Enter your Legal First Name and Legal Middle Name (if applicable). Verify that your Legal Last Name is correct (if not, contact Support to have a technician change it in DoseSpot's records).

   2. Enter your Home Address (street address, city, state, and ZIP Code).

   3. Verify that your Date of Birth is correct (if not, contact Support to have a technician change it in DoseSpot's records).

   4. For two-factor authentication, enter your Mobile Phone Number, and select the By checking this box, you agree to receive a one time password... checkbox.

   5. Enter your Social Security Number and a Credit Card Number.

   6. Optionally, enter your Driver's License Number.

6. Click (or tap) Next.

7. Questions regarding your credit, billing, and living history may appear. If they do, answer the questions, and then click (or tap) Next; otherwise, skip this step.

   

   An IDP Facial Recognition message appears.

   

8. On the phone that corresponds to the mobile phone number specified on Step 1 of the form, you should have received a text message that contains a link to continue the ID Verification Process. Tap that link.

   

   The Verify your Identity page appears.

   

9. Tap Let's get started.

   The Select a document page appears.

   

10. Tap US/Canada DL and ID.

    The Snap a photo of your ID page appears.

    

11. Tap Capture ID photo, and then take a photo of the front side of your ID card.

    The captured photo appears.

    

12. If the photo looks good, tap Capture back of ID, and then take a photo of the back side of your ID card.

    The captured photo appears.

    

13. If the photo looks good, tap Looks good. Continue.

    The Take a selfie page appears.

    

14. Tap Take selfie, and then take a photo of your face.

    The captured photo appears.

    

15. If the photo looks good, tap Looks good. Finish application.

    A thank you message appears.

    

    Also, in Dentrix Ascend, a green message appears, informing you that your identity verification was completed successfully.

    

16. If EPCS has been enabled for your user account, before you can order controlled substances electronically, you must set up two-factor authentication. Email Support at support@dentrixascend.com to have a technician enable two-factor authentication for your account

    Please Wait: You cannot set up two-factor authentication until a support technician enables two-factor authentication and you receive a reference number from Experian.