Recovering images

If an individual image or any images in a set did not get uploaded to the server, you can recover those images from the computer where those images were acquired.

To recover images

1. If the correct patient is not already selected, use the Patient Search box to access the patient's record.

   Note: You can include inactive patients in the search results by setting the Include inactive patients switch to On.

2. On the Patient menu, under Clinical, click (or tap) Chart, Progress Notes, Quick Exam, Perio, Tx Planner, or Imaging. Then, on the Imaging tab's menu, click (or tap) Show Image History.

   

   The patient's imaging page opens to the history view. The most recent image, series (such as a full mouth series or bitewings), or set of photos (which was acquired using a custom imaging procedure) is selected by default on the Images tab.

   

3. Select an image or a series (such as a full mouth series or bitewings).

4. On the corresponding options menu, click (or tap) Recover images.

   

   The options for recovering images appear.

   

5. Under Recover Images From, set up the following filters:

   • Timeframe - Select The past Two Days or All Time.

   • Category - Select Current Image Category or All Image Categories.

   • Patients - Select Current Patient or All Patients.

6. Click (or tap) Start Recovery.

   The images that can be recovered appear in the panel at the bottom of the page.

   

7. One at a time, drag the correct thumbnail images from the panel to the applicable boxes of the template. For intraoral or extraoral photos, you can select multiple thumbnail images on the panel and then drag them together.

   

8. Do any of the following as needed:

   • To stack multiple images in one template slot, drag either a thumbnail image from the panel at the bottom or an image from a template slot to a template slot that already has an image assigned. That image is put on the top of the image stack for that template slot (but you can choose a different image to be on top).

   • To choose the top image for a template slot with multiple images, navigate between the images in the stack by clicking (or tapping) the corresponding Next or Previous button as needed. The image that is visible in the stack when you click (or tap) Begin Uploading will be set as the top image of the stack (but you can choose a different image to be on top later).

     

   • To change the orientation of an image in the template, navigate to the desired image in the stack for a template slot (if multiple images are assigned to that template slot), select the image to view the toolbar, and then click (or tap) any of the available buttons as needed: Flip Horizontal, Flip Vertical, Rotate Counterclockwise (90 degrees), and/or Rotate Clockwise (90 degrees).

     

   • To remove an image from the template, navigate to the desired image in the stack for a template slot (if multiple images are assigned to that template slot), and then drag the image back to the panel at the bottom.

9. Click (or tap) Begin Uploading to save the mounted images to the patient's record.

   

10. Click Continue.