Making payments online from printed statements

After an individual statement or a batch of statements is generated, if a patient or guarantor receives a printed statement through Dentrix Ascend's print-and-mail statement fulfillment service, he or she can scan a QR code or enter a website address in a Web browser to navigate to a website for making a payment online if your organization uses Dentrix Ascend Pay.

Note: The QR code and website address on a statement are unique to that statement and are valid for 30 days.

To make a payment online (patient does this)

1. The patient does one of the following to navigate to the website for making an online payment:

   • With a mobile phone, scan the QR code provided on the statement under Scan and Pay.

   • In a Web browser, enter the website address provided on the statement under Pay Online using URL or QR Code.

   

   The Welcome page of the e-statement website opens in a Web browser.

   

2. The patient does one of the following:

   • To pay the entire amount due, the patient clicks Pay Full Amount.

   • To pay a custom amount, the patient clicks Choose Other Amount. On the next page, the patient enters the desired amount in the Enter an amount box and then clicks Click to pay.

     

   The Payment Details page appears.

   

3. The patient completes the form and submits the payment.