Handling electronic prescription notifications

A prescription is considered pending until it is either sent electronically or printed. You can handle a pending prescription for an individual patient when you are entering a prescription, or you can handle pending prescriptions for multiple patients from your notifications page later on. From your notifications page, you can also handle electronic prescriptions with transmission errors.

To handle electronic prescription notifications

1. Do one of the following:

   • While you are entering, reprinting, or reordering a patient's electronic prescription, the number of provider notifications appears. Click (or tap) [Number] Provider Notifications.

     

   • While you are logged in to Dentrix Ascend, a red asterisk (*) appears next to your name on the User menu if you have prescription notifications.

     

     On the User menu, click (or tap) Electronic Prescriptions.

     

   The Electronic Prescriptions Notifications page opens.

   

2. Either leave All Clinics selected in the list at the top to view your provider notifications for all locations, or select a specific location from the list to view your notifications for only that location.

3. To handle a transmission error, do the following:

   1. Expand the Transmission Errors section.

      

   2. Click (or tap) an error's View or Ignore button.

      If you chose to view the error, the error appears.

      

   3. From the corresponding Actions menu, select Print (to print the prescription), Ignore, or Requeue.

      

   4. To return to the main list of notifications, click (or tap) [Number] Provider Notifications.

4. To handle a pending prescription, do the following:

   1. Expand the Pending Prescriptions section.

      

   2. Click (or tap) a prescription's View button.

      The corresponding patient's ePrescribe record opens and displays the pending prescription and any alerts.

      

   3. To change the pharmacy for the prescription, from the corresponding Actions menu, select Change Pharmacy.

      

      Note: The menu also provides options to edit or delete the prescription.

   4. To send or print the pending prescription, select its checkbox, and then click (or tap) either Approve and Send or Approve and Print.

   5. To return to the main list of notifications, click (or tap) [Number] Provider Notifications.