Acteon Sopro SOPIX Gen. 2 Sensor Setup Guide

This guide describes the installation and setup of the Acteon Sorpro SOPIX (Gen. 2) intraoral sensor for use with Dentrix Ascend Imaging.

Overview

Dentrix Ascend Imaging supports the acquisition of intraoral images from SOPIX intraoral X-ray sensors on a computer running the Windows operating system. Drivers for the SOPIX sensor must be installed on each computer that the SOPIX sensor will be connected to.

Notes:

• Prior to the installation of the SOPIX sensor, the acquisition agent application must be installed on each computer that will acquire images. Refer to Setting up the acquisition agent for instructions on downloading and installing the acquisition agent.

• There is a separate setup guide for the SOPIX Gen. 1 sensor.

Installation

The drivers for the SOPIX sensor are provided by the manufacturer. The installer for the drivers is often provided on the CD that came with the sensor. To install the SOPIX sensor drivers, do the following:

1. As an administrator, double-click Drivers SOPIX-SOPIX2 Series.exe to start the installer.

   

2. Follow the Installer's instructions to install the sensor drivers.

   

Configuration

To extract the sensor files for use by the acquisition agent, do the following:

1. In File Explorer, browse to the folder where the acquisition agent program files are installed (the default location is C:\Program Files (x86)\Acquisition Agent).

2. Locate the AXAM 1.3.64.0.zip archive file, and copy it to the desktop.

   

   Note: If the .zip file does not exist, check for updates for the acquisition agent, install the update, and then try again.

3. Right-click the .zip file on the desktop, and then select Extract All.

4. Open the folder that contains the extracted files, and copy all the items in that folder into the folder where the acquisition agent program files are installed (see step 1).

   

Testing

The SOPIX sensor is now functional in Dentrix Ascend Imaging. To acquire a test image, do the following:

1. In the Imaging Procedures list, select Bitewing Single Image.

   

2. Select any teeth for the test.

   

3. On the Acquisition Method for this imaging exam menu, select SOPIX Gen 2.

   

4. Click Proceed with Acquisition.

   

5. When you see the AXAM helper application, acquire an image using the SOPIX sensor.

   

Troubleshooting

Device Driver

To confirm that the sensor device driver is loaded and recognized by Windows, do the following:

1. Plug the sensor into a USB port.

2. Open Device Manager.

3. Expand the Imaging Devices category, and make sure that SOPIX/SOPIX2 SERIES device is listed.

   

4. If your sensor is not being detected by Windows, or if it appears with an error message, double check the physical USB connection. If this does not resolve the issue, try uninstalling and re-installing the driver, and then check Device Manager again. If reinstalling the drivers does not resolve the issue, contact Acteon/Sopro customer service at 1-877-4ACTEON (1-877-422-8366).

"System cannot find the file specified" Error

If this error appears, the most likely cause is that the AXAM files were not extracted and copied to the folder where the acquisition agent program files are installed. See the "Configuration" section for instructions.

Rotation Issues

If you are having rotation issues with images from the SOPIX (Gen. 2) sensor, the most likely cause is that the helper application does not have the proper sensor orientation set.

The imaging application expects the sensor to be oriented as displayed in the AXAM helper application.

If the sensor orientation differs from what is expected, the acquired images will not be rotated correctly in Dentrix Ascend Imaging when they are received from the AXAM helper application.