Occasionally, insurance carriers will send partial payment for an insurance claim while waiting for more information on certain procedures. In this situation, you can either split the claim or post another payment to the claim. You should post an additional payment if:
· The claim is a secondary claim.
· A payment has previously been attached to the claim.
· The claim is in history.
Note: You cannot use this method of handling partial insurance payments to track the unpaid procedures.
To enter an additional insurance payment
1. In the Ledger transaction log, double-click the claim that you want to enter an additional payment for.
The Primary Dental Insurance Claim Received window appears.
2. Click Enter Payment, and then click Enter Additional Payment.
The Total Insurance Payment dialog box appears.
3. As appropriate, type the date, check number, and the bank or branch number in the corresponding text boxes.
4. Under Provider Amounts, select the entry from the list that you want to enter the additional payment for, and then click Edit.
Note: If the provider you want to credit the payment to is not listed, click Add instead of Edit, and select the appropriate provider.
The Provider Payment dialog box appears.
5. Type the amount of the additional payment, click OK, and then click OK/Post.
The additional payment and any remaining balance is posted to the transaction log.