Appointment reminders FAQ

 

Can I change when my Save the Date reminder is sent out to patients?

No, the Save the Date reminder is sent out shortly after you confirm the appointment in your management system.

 

How can I edit my email header information?

The information in your appointment reminder header (address, phone number) is filled in using your business information in Settings.

 

Who can toggle reminder settings?

Anyone who is a user on your account will be able to turn all reminders on and off.

 

Will follow-up email messages be sent out to walk-in patients?

Yes, your follow-up email message reminders are triggered by a visit/transaction, not by appointments.