After submitting a claim from Eaglesoft to EDS, you may discover that the claim has missing information or includes errors that need to be corrected before EDS submits the claim to the payer. You can either edit the claim from within EDS to correct the errors there, or you can reject the claim in EDS and recreate it in Eaglesoft before resubmitting.
You can reject a claim from either the Requires Attach list or Ready To Send list under Claims At EDS.
To reject a claim at EDS
1. From the Manage Claims tab, under Claims At EDS, click Requires Attach or Ready To Send.
Note: Claims requiring an attachment appear with a red paperclip icon to the left of them.
2. Right-click the claim you want to reject.
3. From the shortcut menu, click Reject Claim.
4. Click Yes when prompted.
The claim is immediately removed from the current list and added to the Rejected list under Claims At EDS. The counts for both lists are updated.
Note: The rejected claim is removed from the Rejected list at the end of the day at 7:45 CST when EDS sends and updates claims.