When a patient breaks an appointment, you can specify the reason that he or she is breaking the appointment. You can choose from up to 17 reasons for breaking an appointment, and you can customize these reasons to meet your needs.
To customize Appointment Break Reasons
In the Practice Definitions dialog box, in the Definition Type list, select Appointment Break Reasons.
The corresponding definitions appear in the list to the right.
Do any of the following:
If there are fewer than 17 definitions, to add a definition, do the following:
With any definition selected, replace the existing text in the Definition Text box.
Click Add.
Notes:
This button is available only if there are not already 17 definitions.
The new definition is added in the first available spot (if there are no gaps in the sequence, it will be the last item) and given an ID.
To edit a definition, do the following:
Select a definition.
Note: Changing the definition for an appointment break reason does not affect appointments that have that appointment break reason assigned to them.
Replace the existing text in the Definition Text box.
Click Change.
To delete a definition, do the following:
Select a definition.
Notes: Deleting the definition for an appointment break reason does not affect appointments that have that appointment break reason assigned to them.
Click Delete.
A confirmation message appears.
Click Yes.