You can reprint a receipt for a Dentrix Enterprise Pay credit card payment that was posted in Ledger.
Note: Reprinting credit card receipts requires the "Guarantor Payment, Edit" security right.
To reprint a receipt
With a patient selected in Ledger, double-click a Dentrix Enterprise Pay credit card payment.
If applicable, do one of the following:
If the Password - Guarantor Payment, Edit dialog box appears, user verification has been assigned to the "Guarantor Payment, Edit" task. Do one of the following:
If your user account has been granted the "Guarantor Payment, Edit" security right, enter your credentials in the User ID and Password boxes, and then click OK.
If your user account has not been granted the "Guarantor Payment, Edit" security right, have a user with permission temporarily override this restriction so you can view the patient payment this one time to reprint a receipt. The overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
If a message appears, informing you that you do not have rights to this operation, your user account has not been granted the "Guarantor Payment, Edit" security right. To have a user with permission temporarily override this restriction so you can view the patient payment this one time to reprint a receipt, do the following:
On the message, click Yes.
In the Password - Guarantor Payment, Edit dialog box, the overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
The Void/Refund Credit Card Payment dialog box appears.
Click Reprint Receipt.
The Print Receipt dialog box appears.
From the Print Options list, select one of the following options:
Merchant Copy Only - To print only a merchant receipt.
Cardholder Copy Only - To print only a cardholder receipt.
Merchant and Cardholder Copy - To print merchant and cardholder receipts.
Note: The default selection is determined by the current clinic's Dentrix Enterprise Pay settings.
Click Print.
The receipts are sent to the printer that was specified for the current clinic's Dentrix Enterprise Pay settings.
You can have the patient sign the merchant copy of the receipt for your records and/or give an unsigned cardholder copy to the patient for his or her records.
Close the Print Receipt dialog box and the Void/Refund Credit Card Payment dialog box.