If a mistake is made when running the finance charge utility, the quickest way to correct the mistake will be to restore the backup made prior to running the utility. Contact your hardware support representative for more information on restoring a backup.
Note: If you cannot restore a backup, the finance charges must be deleted individually.
To delete finance charges
Generate the Finance Charge Report in DXOne Reporting to see which accounts had finance charges applied.
For an account on the report that needs to have finance charges cleared, select the guarantor in Ledger, and then delete the finance charge.
Repeat step 2 for all other accounts on the report that need to have finance charges deleted.