You can modify or reinstall the server features of Dentrix Enterprise on your database server.
To modify the Dentrix Enterprise server features
Do one of the following:
In Apps & features of Windows Settings, select Dentrix Enterprise Server, and then click Modify.
Double-click the setup file (EnterpriseServer-xx.xx.xx.xxx.exe; where "xx.xx.xx.xxx" represents the version number).
The Welcome screen appears.
Leave the Modify option selected.
Click Next.
The SQL Server connection screen appears.
Select one of the following options:
Login using SQL Authentication - To connect to the database using the credentials of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Login using Windows Authentication - To connect to the database using the credentials of the current Windows user (if the user has "Sysadmin" rights to the SQL database).
Set up the following options as applicable:
Server\Instance or Alias Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Login ID - (Available only for SQL authentication) The user name of the SQL user with "Sysadmin" rights.
Password - (Available only for SQL authentication) The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
If the Enterprise user's password has expired, a message appears. The next time someone logs in to Dentrix Enterprise using the Enterprise user account, that person will be required to change the Enterprise user's password to access the program. Click OK.
The Choose Install Options screen appears.
Set up the following options:
Run SQL Update Scripts - To update the database, select this checkbox. To not update the database, clear this checkbox.
Note: This checkbox is available only if the Active Directory Authentication checkbox is clear.
Active Directory Authentication - To update the database for Active Directory authentication, select this checkbox.
Note: Selecting this checkbox also selects the Run SQL Update Scripts checkbox if it is not already selected.
Call Installer for Selected Windows Services - Click the plus sign (+) to view the available services. The checkboxes of the services that are already installed are selected by default.
Do any of the following as needed:
To reinstall a service, leave the corresponding checkbox selected.
To uninstall a service, clear the corresponding checkbox.
To install a service, select the corresponding checkbox.
The following services are available:
Report Scheduling Service - The report scheduling service, which handles report jobs that have been scheduled from this or other computers.
Notes:
This service can also be installed on a different computer as part of a client installation.
This service only needs to be installed on one computer.
Dentrix Data Service (eligibilities) - The automated eligibility verification and ERA retrieval service.
Note: This service should be installed on only one computer.
Dentrix Recurring Payments Service - The recurring payments service (for credit cards processed through Axia).
Note: This service should be installed on only one computer.
File Exchange Service - The file exchange services.
Note: These services should be installed on only one computer.
Dental Encounter Service - (For military facilities only.) The dental encounter service.
Document Unfiled Utility Service - (For military facilities only.) The document unfiled utility service.
Note: A client installation is also required for this feature.
HermeS1 - The customer telemetry service, which is used for the automated collection of system information by Support technicians.
Note: At least one checkbox must be selected to continue.
Click Next.
(For military facilities only.) If the Document Unfiled Utility Service checkbox was selected, a confirmation message regarding a client installation being required appears. Click Yes.
Note: Clicking No returns you to the Choose Install Options screen.
If the Dentrix Recurring Payments Service checkbox was selected, a message regarding multiple instances of this service being installed appears. Click OK.
The Ready to Modify the Program screen appears.
Review the specified options, and then click Modify.
If the Run SQL Update Scripts checkbox was selected, a command prompt window appears and displays the progress of the scripts to update the database.
Upon completion, on the message about the scripts that appears, click OK.
The log file opens in Notepad.
Check the log for any errors. If the log indicates that the database was updated successfully, close the document. If there are any errors, contact Dentrix Enterprise Customer Support at 800-372-4346 to resolve the errors before continuing with the installation.
On the message about re-running the scripts that appears, click Cancel to continue.
Note: Clicking Retry returns you to the SQL Server connection screen (see step 4).
If the Report Scheduling Service checkbox was selected, do one of the following:
If the service is not already installed, the Welcome to the InstallShield Wizard for Dtx.ReportBuilderService screen appears.
To install the service, do the following:
Click Next.
The Choose Destination Location screen appears.
Note: The default location where the program files are installed is C:\Program Files (x86)\DXONE\Dtx.ReportBuilder.
To change the installation location, do the following:
Click Change.
Do one of the following:
Select a folder in the directory tree.
Enter the path to a folder.
Click OK.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Install the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the service is already installed, the Welcome screen appears.
To reinstall the service, do the following:
Leave the Modify option selected.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Modify the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the Dentrix Data Service (eligibilities) checkbox was selected, do one of the following:
If the service is not already installed, the Welcome to the InstallShield Wizard for Dtx.DataService screen appears.
To install the service, do the following:
Click Next.
The Choose Destination Location screen appears.
Note: The default location where the program files are installed is C:\Program Files (x86)\DXONE\Dtx.DataService.
To change the installation location, do the following:
Click Change.
Do one of the following:
Select a folder in the directory tree.
Enter the path to a folder.
Click OK.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Path To Log - The directory where you want Dentrix Enterprise to store log files regarding eligibility verifications and ERA retrievals. This path can reference a local folder (for example, E:\DTXData\DataSvcLogs) or a network location (for example, \\Server_Name\DTXData\DataSvcLogs).
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Install the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the service is already installed, the Welcome screen appears.
To reinstall the service, do the following:
Leave the Modify option selected.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Path To Log - The directory where you want Dentrix Enterprise to store log files regarding eligibility verifications and ERA retrievals. This path can reference a local folder (for example, E:\DTXData\DataSvcLogs) or a network location (for example, \\Server_Name\DTXData\DataSvcLogs).
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Modify the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the Dentrix Recurring Payments Service checkbox was selected, do one of the following:
If the service is not already installed, the Welcome to the InstallShield Wizard for Dtx.RecurringPayments.Service screen appears.
To install the service do the following:
Click Next.
The Choose Destination Location screen appears.
Note: The default location where the program files are installed is C:\Program Files (x86)\DXONE\Dtx.RecurringPayments.Service.
To change the installation location, do the following:
Click Change.
Do one of the following:
Select a folder in the directory tree.
Enter the path to a folder.
Click OK.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Path To Log - The directory where you want Dentrix Enterprise to store log files regarding recurring payments. This path can reference a local folder (for example, E:\DTXData\PymtLogs) or a network location (for example, \\Server_Name\DTXData\PymtLogs).
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Install the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the service is already installed, the Welcome screen appears.
To reinstall the service, do the following:
Leave the Modify option selected.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Path To Log - The directory where you want Dentrix Enterprise to store log files regarding recurring payments. This path can reference a local folder (for example, E:\DTXData\PymtLogs) or a network location (for example, \\Server_Name\DTXData\PymtLogs).
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Modify the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the File Exchange Service checkbox was selected, do one of the following:
If services are not already installed, the Welcome to the InstallShield Wizard for DXE File Exchange Service screen appears.
To install the services, do the following:
Click Next.
The Choose Destination Location screen appears.
Note: The default location where the program files are installed is C:\Program Files (x86)\DXONE\FileExchangeServerDir.
To change the installation location, do the following:
Click Change.
Do one of the following:
Select a folder in the directory tree.
Enter the path to a folder.
Click OK.
Click Next.
The Choose Install Options screen appears.
Select the checkboxes of the services that you want to install or upgrade:
Dentrix Enterprise CCDA Import Service.
Dentrix Enterprise CCDA Export Service.
Dentrix Enterprise Doc Center Import Service.
Dentrix Enterprise Doc Center Export Service.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Install the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the services are already installed, the Welcome screen appears.
To reinstall the services, do the following:
Leave the Modify option selected.
Click Next.
The Choose Install Options screen appears.
Select the checkboxes of the services that you want to reinstall:
Dentrix Enterprise CCDA Import Service.
Dentrix Enterprise CCDA Export Service.
Dentrix Enterprise Doc Center Import Service.
Dentrix Enterprise Doc Center Export Service.
Click Next.
A message about existing services being stopped appears.
Click OK.
The SQL Server connection screen appears.
Enter the following connection details:
Server Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Ready to Modify the Program screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
(For military facilities only.) If the Dental Encounter Service checkbox was selected, install or reinstall the service.
(For military facilities only.) If the Document Unfiled Utility Service checkbox was selected, install or reinstall the service.
If the HermeS1 checkbox was selected, do one of the following:
If service is not already installed, the Welcome to the InstallShield Wizard for HermeS1 Service screen appears.
To install the service, do the following:
Click Next.
The Choose Destination Location screen appears.
Note: The default location where the program files are installed is C:\Program Files (x86)\DXONE\HermeS1.
To change the installation location, do the following:
Click Change.
Do one of the following:
Select a folder in the directory tree.
Enter the path to a folder.
Click OK.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server\Instance or Alias Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login ID - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Start Copying Files screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
If the service is already installed, the Welcome screen appears.
To reinstall the service, do the following:
Leave the Modify option selected.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server\Instance or Alias Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login ID - The user name of an SQL user with "Sysadmin" rights (such as Enterprise or SA).
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Start Copying Files screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.
The InstallShield Wizard Completed screen appears.
If there are options regarding restarting the computer, select the No, I will restart my computer later. option.
Click Finish.