Voiding claims

You can void a claim when a payer requests it (the claim is routed differently than with a normal deletion).

Note: Voiding claims requires the "Edit Insurance Claims" security right.

To void a claim

1. Click (or tap) a claim on one of the following pages:

   • The Unsent Claims page.

     

   • The Sent Claims page.

     

   • A patient's Insurance Claims page.

     

   • A patient's Ledger page.

     

   The Claim Detail dialog box appears (the appearance varies depending on the claim's status).

   • Unsent Claim:

     

   • Queued, Sent, Printed, Rejected, or Received Claim:

     

2. On the Status/Notes tab, locate the original reference number (it may be identified by a DCN) within the note text of an entry under Notes.

   

3. Copy and paste or type the reference number (from step 2) into the Payer Claim Reference # box.

4. Click (or tap) Void Claim.