Using DEXIS/Kavo Sensors

This guide describes the usage of a DEXIS or KaVo sensor for use with Dentrix Ascend Imaging.

Last updated: 6/6/2025

Overview

Dentrix Ascend Imaging supports the acquisition of intraoral images from a DEXIS or KaVo intraoral X-ray sensor on a computer running the Windows operating system. However, the acquisition method described in this guide works only if the sensor was configured and used previously to acquire images in the DEXIS imaging software.

Note: Prior to the installation of the sensor, the acquisition agent application must be installed on each computer that will acquire images. Refer to Setting up the acquisition agent for instructions on downloading and installing the acquisition agent.

Minimum Version

  • Acquisition agent v119.1.9265.16117

Testing

The DEXIS or KaVo sensor is now functional in Dentrix Ascend Imaging. To acquire a test image, do the following:

  1. In the Imaging Procedures list, select Bitewing Single Image.

  2. Select any teeth for the test.

  3. On the Acquisition Method for this imaging exam menu, select DEXIS/Kavo Sensors.

  4. Click Proceed with Acquisition.

  5. Acquire an image using the DEXIS or KaVo sensor.

Troubleshooting

Device Manager

Make sure that the DEXIS or KaVo sensor is detected by the computer. Open Device Manager, and then verify that the device appears.

DEXIS Imaging Software

For the direct integration with Dentrix Ascend Imaging to work, the sensor must work with the DEXIS imaging software on this computer. If you are experiencing issues, test the sensor in the DEXIS imaging software to verify that it works there.

Sensor Hardware Errors

The hardware error codes shown below can be found in C:\ProgramData\DEXIS Imaging\Polaris\Log.

Error Code

What to Do

7 - DETECTOR_CURRENT_TOO_HIGH

Bypass any extension cables, plug sensor into multiple ports on front and back of PC if possible. If you still receive this error, refer to Dexis for a hardware issue.

9 - DARK_IMAGE_MEAN_TOO_HIGH

This indicates an issue with the sensor, refer to Dexis for a hardware issue.

10 - DARK_IMAGE_MEAN_TOO_LOW

This indicates an issue with the sensor, refer to Dexis for a hardware issue.

70 - NO_SENSOR_ATTACHED

Bypass any extension cables, plug sensor into multiple ports on front and back of PC if possible. If you still receive this error, refer to Dexis for a hardware issue.