Enabling or disabling online scheduling

The online scheduling feature allows patients to book appointments online. You can turn this feature on and off as needed.

Notes:

• If your organization did not use the legacy online booking service prior to April 22, 2026, your locations have been switched automatically to the new online scheduler (the Online Booking switch is no longer available). You use the Online Scheduling switch to enable or disable online scheduling as explained in this topic.

• If your organization did use the legacy online booking service prior to April 22, 2026, your locations are still using the legacy online booking service (the Online Booking switch is still available and turned On). The steps explained in this topic do not apply. To upgrade to the new online scheduler, you must turn on the Upgrade to the new Online Scheduler switch and perform other configuration steps.

• Online booking settings are location specific (each location of your organization has its own online booking settings).

• Enabling or disabling online scheduling requires the "View and Edit Schedule Templates" security right.

To enable or disable online scheduling

1. If you are not already viewing the correct location, select it on the Location menu.

2. On the Settings menu, under Location, click (or tap) Schedule Template.

   The Schedule Template page opens.

3. Do one of the following:

   • To enable online scheduling, if the Online Scheduling switch (at the top of the page) is set to Off , turn it On.

     

     Note: With online scheduling enabled, a warning icon appears next to the Online Booking Setup button. The warning icon serves as a reminder that you must complete the online booking setup by configuring the booking links on your website and in your electronic communications.

   • To disable online scheduling, if the Online Scheduling switch (at the top of the page) is set to On , turn it Off.

     

Note: Allow up to 24 hours for online scheduling changes to take effect.