Connecting payment devices

Before you can use Dentrix Ascend Pay to process credit card payments, you must connect payment devices (such as the Ingenico iSMP4 and Verifone MX 915) to your office network.

Dentrix Ascend Pay supports the following payment devices:

  • Ingenico iSMP4

    Follow these steps to connect an Ingenico iSMP4 device to your office network.

    Caution: If the Ingenico iSMP4 is plugged into the charger, and the charger is plugged into an outlet, do not power the device on or off. Unplug the device first, and then power it on or off. Failure to do so can result in damage to the device. For more details, refer to the iSMP4 documentation.

    To connect an iSMP4 payment device

    1. If it is not already installed, lift the battery door on the back of the iSMP4, and then insert the battery that came with your iSMP4.

    2. To begin charging the battery, plug in the iSMP4 using the power adapter or USB cable that came with your device.

      Note: It may take a few hours or more to fully charge the battery for the iSMP4

    3. Once the battery is fully charged (as indicated on the iSMP4 display), press and hold the power button (on the right side of the device) for a few seconds to turn it on.

      After the display changes a few times, This Lane Closed appears onscreen. You are ready to connect the device to your wireless network.

    4. Press the F key four times to access the Communication Settings screen.

    5. Press the F4 key to access the Configured Access Points screen.

    6. Press the F1 key to scan for available WiFi networks.

      When the scan is complete, a list of available WiFi networks appears.

    7. Using the F2 key, select your WiFi network, and then press the green key.

      Note: Depending on your WiFi configuration, the iSMP4 might not work correctly with the selected WiFi network. The iSMP4 works with a 2.4Ghz signal but is not compatible with the protocols and features of some 5Ghz signals. The iSMP4 does not support the following protocols and features even if your router or mobile device (if it is used as a hotspot) does:

      • 802.11r - Fast Transition Roaming

      • 802.11k - Assisted Roaming

      • 802.11v - Max Idle Period, Directed Multicast Service

      • 802.11v - BSS Transition

      • 802.11w - Protected Management Frames

      The Select Security screen appears.

    8. Select WPA/WPA2, and then press the green key.

      Note: Your office's WiFi network must be password protected.

      The Enter Password screen appears.

    9. Enter the password for the WiFi network that you are connecting to, and then press the green key.

      Note: You enter numbers and letters with the number keys. Each press of a number key cycles through the number, the lowercase letters, and then the uppercase letters that appear on that key. You enter special characters with the pound or hash (#) key.

    10. Press the green key to save the settings.

      The display flashes and eventually an activation code appears, indicating that the device is connected to your wireless network and ready to be activated.

      Note: If the device cannot connect to Worldpay's triPOS Cloud to retrieve an activation code, the device will display the triPOS logo instead of an activation code. Verify that the device is correctly connected to your network and has Internet access. Also, you may need to configure the device's settings differently to work with your network.

  • Ingenico iPP 320

    Follow these steps to connect an Ingenico iPP 320 device to your office network.

    To connect an iPP 320 payment device

    1. Connect the HDMI end of the communication cable to the back of the device.

    2. Connect the Ethernet end of the communication cable to your network router or switch.

    3. Connect the power cord to the receptacle on the communication cable (at a point along the cable, toward the Ethernet end, there is a block with a power jack).

    4. Plug in the power adapter.

      When the device has power, it turns on automatically and begins the boot process. Eventually, an activation code appears on screen, indicating that the device is connected to your network and ready to be activated.

      Note: If the device cannot connect to Worldpay's triPOS Cloud to retrieve an activation code, the device will display the triPOS logo instead of an activation code. Verify that the device is correctly connected to your network and has Internet access. Also, you may need to configure the device's settings to work with your network.

  • Ingenico iSC Touch 250

    Follow these steps to connect an Ingenico iSC Touch 250 device to your office network.

    To connect an iSC Touch 250 payment device

    1. Connect the included stylus to the port on the top of the device.

    2. Connect the HDMI end of the communication cable to the back of the device.

    3. Connect the Ethernet end of the communication cable to your network router or switch.

    4. Connect the power cord to the receptacle on the communication cable (at a point along the cable, toward the Ethernet end, there is a block with a power jack).

    5. Plug in the power adapter.

      When the device has power, it turns on automatically and begins the boot process. Eventually, an activation code appears on screen, indicating that the device is connected to your network and ready to be activated.

      Note: If the device cannot connect to Worldpay's triPOS Cloud to retrieve an activation code, the device will display the triPOS logo instead of an activation code. Verify that the device is correctly connected to your network and has Internet access. Also, you may need to configure the device's settings to work with your network.

  • Ingenico Link/2500

    Follow these steps to connect an Ingenico Link/2500 device to your office network.

    To connect a Link/2500 payment device

    1. Lift the flap that covers the USB-C port on the side of the Link/2500, and then connect the USB-C cable that came with your device to that USB-C port.

    2. Slide the US-compatible plug adapter into the power adapter.

    3. Connect the other end of the USB-C cable to the power adapter.

    4. Plug in the power adapter.

      When the device has power, it turns on automatically and begins the boot process. Eventually, the triPOS logo appears on screen.

      Note: The first time you plug in the device, allow it to charge for at least four hours. After that, the device's battery takes only about one and a half hours to charge when it is depleted.

    5. Press 0, 0, 0, and then 1 on the keypad to access the Admin Menu screen.

    6. Press the F3 key to select 2-WiFi Parameters, and then press the green key.

      Note: If WiFi is not enabled, enable it.

    7. Press the F3 key to select 2-Scan Networks, and then press the green key to scan for available WiFi networks.

      When the scan is complete, a list of available WiFi networks appears.

    8. Using the F3 key, select your WiFi network, and then press the green key.

      Note: Your office's WiFi network must be password protected.

      The Enter password screen appears.

    9. Enter the password for the WiFi network that you are connecting to, and then press the green key.

      Note: You enter numbers and letters with the number keys. Each press of a number key cycles through the number, the lowercase letters, and then the uppercase letters that appear on that key. You enter special characters with the pound or hash (#) key.

    10. Press the green key to save the settings.

    11. Press the yellow key and the pound or hash (#) key to restart the device.

      Eventually an activation code appears on screen, indicating that the device is connected to your wireless network and ready to be activated.

      Note: If the device cannot connect to Worldpay's triPOS Cloud to retrieve an activation code, the device will display the triPOS logo instead of an activation code. Verify that the device is correctly connected to your network and has Internet access. Also, you may need to configure the device's settings differently to work with your network.

  • Ingenico Lane/3000

    Follow these steps to connect an Ingenico Lane/3000 device to your office network.

    To connect a Lane/3000 payment device

    1. Connect the Ethernet end of the communication cable to your network router or switch.

    2. Connect the power adapter's cord to the power jack end of the communication cable.

    3. Plug in the power adapter.

    4. Connect the HDMI end of the communication cable to the back of the device.

      When the device has power, it turns on automatically and begins the boot process.

    5. By default, DHCP is enabled on the device. This means that, with the device connected to your network router or switch, the device's IP address is assigned automatically. Do one of the following:

      • To leave DHCP enabled on the device, no further configuration is required.

        Eventually, an activation code appears on screen, indicating that the device is connected to your network and ready to be activated. Ignore the remaining steps.

      • To configure the device with a static IP address, complete the steps 6-19.

    6. Press 0, 0, 0, and then 1 on the keypad.

      The Admin Menu screen appears.

    7. With 1-Communication type selected, press the green key.

    8. Verify that the communication type is Ethernet. Do one of the following:

      • If it is not, select Ethernet. When you change the communication type, the device prompts you to reboot it. With Yes selected, press the green key to reboot. Then, press 0, 0, 0, and then 1 on the keypad to return to the Admin Menu screen.

      • If it is, press the yellow key to return to the Admin Menu.

    9. Press the down arrow key to select 2-Ethernet Parameters, and then press the green key.

    10. With 1-IP configuration selected, press the green key.

    11. With DHCP activation selected, press the green key. Then, with Off selected, press the green key.

    12. Press the down arrow key to select IP address, and then press the green key.

    13. Use the keypad to enter the static IP address for the device, and then press the green key.

    14. Press the down arrow key to select Subnet mask, and then press the green key.

    15. Use the keypad to enter your network's subnet mask, and then press the green key.

    16. Press the red key once.

      The device prompts you to save the changes.

    17. Press the green key.

    18. Press the red key once.

      The device reboots.

    19. During the reboot process, disconnect the Ethernet cable from your network router or switch and then reconnect it.

      Eventually, an activation code appears on screen, indicating that the device is connected to your network and ready to be activated.

    Notes:

    • If the device cannot connect to Worldpay's triPOS Cloud to retrieve an activation code, the device will display the triPOS logo instead of an activation code. Verify that the device is correctly connected to your network and has Internet access. Also, you may need to configure the device's settings differently to work with your network.

    • Connectivity to triPOS Cloud should occur automatically; however, you may want to confirm that your network configuration meets the following requirements:

      • The following outbound and inbound traffic is allowed:

        https://tripos.worldpay.com - HTTPS on port 443.

        https://device.worldpay.com - TCP on port 9001.

      • TCP/IP TLS v1.2 protocol is enabled for https://device.tripos.vantiv.com.

      • Minimum Internet speed is 5 Mbps.

  • Ingenico Lane/3600

    Follow these steps to connect an Ingenico Lane/3600 device to your office network.

    To connect a Lane/3600 payment device

    1. Connect the Ethernet end of the communication cable to your network router or switch (cable styles may vary).

        

    2. If the device is to be powered by an external 12v power adapter, not by Ethernet (POE with a 10v accessory), connect the power adapter's cord to the power jack end of the communication cable.

       

    3. If the device is to powered by an external 12v power adapter, plug in the power adapter.

    4. Connect the HDMI end of the communication cable to the back of the device.

      When the device has power, it turns on automatically and begins the boot process.

      Eventually, an activation code appears on screen, indicating that the device is connected and ready to be activated.

  • Verifone MX 915

    Follow these steps to connect a Verifone MX 915 device to your office network.

    To connect an MX 915 payment device

    1. Connect the power adapter and the Ethernet cable to the communications module.

    2. Insert the communications module into the top of the device with the tabs facing outward. The module will click into place when it is fully inserted.

    3. Connect the other end of the Ethernet cable to your network router or switch.

    4. Plug in the power adapter.

      When the device has power, it turns on automatically and begins the boot process. Eventually, an activation code appears on screen, indicating that the device is connected to your network and ready to be activated.

      Note: If the device cannot connect to Worldpay's triPOS Cloud to retrieve an activation code, the device will display the triPOS logo instead of an activation code. Verify that the device is correctly connected to your network and has Internet access. Also, you may need to configure the device's settings to work with your network.