Configuring Dentrix Ascend Voice

After you have purchased Dentrix Ascend Voice licenses and received a welcome email message from Henry Schein One, and you have purchased microphones, you must configure Dentrix Ascend Voice before you can start using voice commands to enter perio exams, edit perio exams, and dictate clinical notes. The configuration requires you to install, register, and set up the browser extension (for Chrome browsers only) powered by Bola AI. Then, you can test your microphone.

To configure Dentrix Ascend Voice

  1. Install and register the extension:

    1. On a computer that you want to use Dentrix Ascend Voice, visit the link provided in the welcome email:
      https://bola.ai/plugin.

      The Download page of the Bola AI website opens in your browser.

    2. Click (or tap) Click to Add Extension.

      The chrome web store page for the Bola AI extension opens.

    3. Click (or tap) Add to Chrome.

      A confirmation message appears.

    4. Click (or tap) Add extension.

      When the extension has been added, the Register your Bola AI Voice Chrome Extension page appears.

    5. Copy the license key from the welcome email message that you received after purchasing a license, and then paste it into the License Key box.

    6. Click (or tap) Register.

      A message appears when the extension is registered on the computer.

  2. In Dentrix Ascend, configure the default settings, and verify if your microphone works:

    1. How to get there

      1. If the correct patient is not already selected, use the Patient Search box to access the patient's record.

        Note: You can include inactive patients in the search results by setting the Include inactive patients switch to On.

      2. On the Patient menu, under Clinical, click (or tap) Perio.

        The patient's clinical record opens with the Perio tab selected.

      On the Perio tab of a patient's clinical record, click (or tap) New Perio Exam.

      The New Perio Exam dialog box appears.

    2. Set up the following default options:

      • Speak back pocket depths - With this checkbox selected, while you are charting pocket depths or gingival margins continuously for a perio exam, a voice repeats back to you what Dentrix Ascend Voice has heard and entered. This may help you stay on track.

        Note: When you start a new perio exam, or when you first open an existing perio exam to edit it, you can turn this functionality on or off for perio exams.

      • Speak back all commands - With this checkbox selected, when you speak a command, a voice repeats back to you what Dentrix Ascend Voice has heard. This may help you stay on track.

        Note: When you start a new perio exam, or when you first open an existing perio exam to edit it, you can turn this functionality on or off for perio exams and clinical notes.

      • Periodontal Index (PI) - To have Dentrix Ascend Voice display the periodontal index after you finish an exam, select this checkbox. To not have the periodontal index appear after an exam, clear this checkbox (click, or tap, the check mark to remove it).

        Note: When you start a new exam, or when you first open an existing exam to edit it, you can turn this functionality on or off for perio exams.

      • Midline Chime - To have a feedback sound (a click-pop) play when your charting of a perio exam has crossed the midline of the mouth, select this checkbox. To not have a sound play, clear this checkbox (click, or tap, the check mark to remove it).

        Note: When you start a new exam, or when you first open an existing exam to edit it, you can turn this functionality on or off for perio exams.

      • Enable 'Hey Bola' wake word - To allow Dentrix Ascend Voice to start or stop when you speak the applicable voice commands ("Hey Bola, start" and "Hey Bola, stop") so you do not have to click (or tap) the microphone icon, select this checkbox. To require the clicking (or tapping) of the microphone icon to start or stop Dentrix Ascend Voice, clear this checkbox.

        Note: When you start a new perio exam, or when you first open an existing perio exam to edit it, you can turn this functionality on or off for perio exams.

    3. Click (or tap) Start Exam.

      The options for entering a perio exam become available.

    4. If the Chrome browser prompts you to grant permission for the website to use your microphone, click (or tap) Allow.

    5. Plug in the USB connector of the microphone.

    6. Click (or tap) the Dentrix Ascend Voice Options icon (in the upper-right corner).

      The Options panel appears.

    7. Click (or tap) Mic Settings.

      The Mic Settings appear on the panel.

    8. Speak into your microphone. If you see a blue volume-indicator bar lengthen and shorten as you speak, your microphone is working.

      Note: You may need to select your microphone from the list.

    9. If the microphone check was not successful, try any of the following to resolve the issue:

      • If you see a This page has been blocked from accessing your microphone icon, the microphone is being blocked by Chrome.

        Do the following to unblock the microphone:

        1. Click (or tap) the icon to open a menu.

        2. Select the Always allow option, and then click (or tap) Done.

        3. Reload the page.

        4. Click (or tap) New Perio Exam and then Resume Exam, and then repeat steps 6-8.

      • If you see a This page is accessing your microphone icon, the microphone is not being blocked.

        Try the following as needed:

        1. Unplug and plug in the USB connector of the microphone, and then repeat steps 6-8.

        2. Close all open browser tabs and windows, open the browser, log in to Dentrix Ascend, and then repeat steps 1-8.

        3. Restart the computer, open the browser, log in to Dentrix Ascend, and then repeat steps 1-8.

    10. Click (or tap) the Back button  to close the Mic Settings.

    11. Close the Options panel.

    12. Because you are not actually entering an exam, click (or tap) Cancel Exam and then Cancel.