ERA Registration with Henry Schein One

Introduction

The first step to set up ERAs to work with Dentrix is to register your version of Dentrix with Henry Schein One. Later, you'll complete the second step, enrolling with insurance carriers.

The following items are required for ERAs to function in Dentrix:

• eSync plug-in for eEOBs
• Dentrix eClaims
• eCentral Insurance Manager
• Dentrix G5.2 or newer (some older versions may work but with reduced performance)

If you need help with any of these requirements, refer to the Key Information section below.

Registration

Use one of the following methods to register for ERAs with Henry Schein One.

Register via the Ledger

Perform the following steps to register by using the Dentrix Ledger:

1. Open the Ledger and click File > Enter Batch Ins. Payment (or, click the Batch Insurance Payment Entry button).

   

2. In the Batch Entry Type group box, select the Register for Electronic EOBs button. This will open the Dentrix eEOB Website, where you can click the Get Started button.
3. Complete the Registration Information form, and click Submit.

Register via the Henry Schein One eServices Sales Team

The eServices sales team will be happy to step you through the entire registration process and ensure that you have everything you need for ERAs to function with Dentrix. To register with eServices sales, call 800.734.5561, option 2.

What Happens Next?

Within 24 to 48 business hours after registration, you'll receive two separate emails: one will be a Welcome Letter with your user name and the other email will have your password. Together, the user name and password are your credentials for the enrollment services website, managed by Dental Connect. Here you'll enroll with insurance carriers to which you submit claims and which participates in ERAs.

Key Information

• Even after you register with Henry Schein One, the registration button in the Ledger will continue to appear until the first ERA is received.
• The password email has a temporary password that you should change after you access Dental Connect's website. (Keep your password secure and easy to remember.) Also, the user name from the Welcome Letter will be used as your eClaims User ID when you enroll with insurance carriers.
• If you don't have the eSync plug-in, call eServices support at 800.734.5561, option 1. And for more information about eSync, visit the Dentrix eSync website.
• Consider the following concerning eClaims:
• To use the ERA service, you must process claims with eClaims in Dentrix. Therefore, eClaims must be installed and working with your version Dentrix. To register for eClaims, call eServices support at 800.734.5561, option 1. For more information about eClaims, visit the Dentrix eClaims website.
• Your ERA account will not be fully set up until you begin processing eClaims with Dentrix.
• To learn more about eClaims, view the eClaims Quick Start lessons, and read Setting Up Electronic Claims in Dentrix Help.
• If you currently use a version previous to Dentrix G5.2, you must also subscribe to the Insurance Manager service. To obtain this service, visit the Insurance Manager website and/or call eServices sales at 800.336.8749, options 1 and 2.
• For technical support for the Insurance Manager, and other software related questions, call eServices support at 800.734.5561, option 1.
• To learn more about registering for ERAs with Henry Schein One, read Registering to Receive Electronic EOBs in Dentrix Help.