When a credit card is no longer valid, or the patient does not want you
to keep it on file, you can remove the saved card from Dentrix Pay and
render it unusable.
Watch this video to learn how to remove a saved credit card from Dentrix
Pay. (Duration 0:28)
Key Information
Once removed, the status of the card changes from Active to
Removed, and the credit card can no longer be used as a saved
credit card in Dentrix Pay. It also renders the card unusable to all
members of the patient's Family File.
You cannot change the status of a card that has been removed, but you
can save the card again and make it active once more.
When a saved credit card is removed from Dentrix Pay, the card's
information is also removed from Worldpay (your merchant account).
However, the card's last four digits, card type, and expiration date
remain in Dentrix as proof of their prior existence in Dentrix Pay.
Removed cards cannot be deleted from the Saved Credit Cards window, as
they exist as proof that they were once saved in Dentrix Pay.
