When patients call and cancel appointments, they are often forgotten and only rescheduled if patients take the initiative to call back. To prevent these broken appointments from being forgotten, they are moved to the Unscheduled List where you can review them regularly. At the same time, the patient's Family File is updated with the date that the patient broke the appointment and the number of times the patient has broken appointments.
You receive a reminder of a patient's broken appointments and are prompted to reschedule the next time you try to schedule a new appointment for that patient.
To break an appointment
1. In the Appointment Book, select the appointment that you want to break.
2. Click Options, and then click Break Appointment.
A message appears.
3. Click Yes to break the appointment and move it to the Unscheduled List.