Tracking your patients’ insurance information can be time consuming. You must verify that your patients’ insurance plans are active and ensure that payment estimates are accurate. This may require your office staff to visit multiple insurance websites daily.
Verifying a patient’s insurance eligibility and understanding a patient’s insurance plan benefits are key to ensuring that you are compensated appropriately for the care you provide your patients and that your patients enjoy the full insurance benefits to which they are entitled.
Henry Schein One has simplified the process of requesting insurance eligibility information with an integrated and automated workflow—all within Dentrix. You'll receive reliable, timely responses from top insurance payers, all in a standardized form that's automatically saved to the Document Center.
Important:
To use Dentrix Eligibility Essentials, you must have an eTrans User ID and be on Dentrix 24.16 or higher. Eligibility Essentials will roll out gradually to practices between September and the end of November 2024. You will receive an email from Henry Schein One the week the upgrades are available for your practice. If you have questions about the timing, please call 1-866-955-5694. Eligibility Pro On-Demand will be enabled with Eligibility essentials.
You must also ensure that your firewall allows access to *.dentalapp.cc. You may need help from your office's IT Support person to add this.
Note: The Dentrix Help currently includes topics detailing both old and new eligibility solutions. For information on the older eCentral eligibility solution, see Checking insurance eligibility in the Dentrix Help.
For more information on the new eligibility solutions, click the following links: