Logging in to Dentrix Mobile

Before you can use your mobile device to view patient information and view appointments, you need to log in to Dentrix Mobile.

To log in to Dentrix Mobile

1.   From your mobile device, in the address bar of your internet browser, type mobile.ident.com.

Note: When you access Dentrix Mobile from mobile.ident.com or mobile.dentrix.com, Dentrix Mobile detects what hardware you are using and opens the website with the appropriate view (smart phone or slate). However, if you want to display Dentrix Mobile with a certain view regardless of the device you are using, use the following website addresses as a reference:

·        To open the phone view, use mobile-phone.ident.com or mobile-phone.dentrix.com.

·        To open the slate view, use mobile-slate.ident.com or mobile-slate.dentrix.com.

The Dentrix Mobile login screen appears.

2.   If you’re an eCentral user with an existing account, simply enter your Customer ID, user name, and password to log in to Dentrix Mobile. If you are not currently an eCentral customer, you can obtain a free account to use Dentrix Mobile by filling out the Dentrix Mobile Registration form when you visit www.dentrix.com/mobile.

Note:

·        When you tap the Username or Password fields on an iPhone, a keyboard appears on the display.

·        Your password is encrypted as you enter it.

3.   Tap Login.

Note:

·        If you enter an invalid username and password, Dentrix Mobile displays a "Username or Password is incorrect" message and clears the password field.

·        If you enter a correct username and password, but aren’t subscribed to a Customer Service Plan, Dentrix Mobile displays the message "Dentrix Mobile requires an active Customer Service Plan."

·        If you enter a username and password, but haven’t performed a Correspondence Upload WebSync from the DXWeb Toolbar, Dentrix Mobile displays the message "Dentrix Mobile requires a Correspondence Upload WebSync from the DXWeb Toolbar...."

Tip: If you forgot your password, tap the Forgot password? link, and an email message with your password is sent to you.

The Home screen appears, where you can view patient information and view appointments.