You access the Henry Schein One Customer Portal using a login account and multifactor authentication (MFA) via a mobile device. The Henry Schein One Onboarding Team will help you create an initial Admin account, and then your office will be responsible for creating and maintaining any additional Admin or general accounts for your office.
Note: You'll need to have the "Salesforce Authenticator" app (available for Apple/iOS and Android), or a third-party authenticator app such as Google Authenticator or Authy, installed on your mobile device. It's best to go to your app store to install the authenticator app before you begin.
To access the Customer Portal (first time user setup)
1. Go to your product's Resource Center/Customer Portal home page:
henryscheinone.my.site.com/HS1Portal/s
2. Click the Log in link in the top right corner.
3. In the Username and Password boxes, type the login information provided to you by the Onboarding Team.
4. Click Log in.
5. At the Verify Your Identity screen, in the Verification Code box, type the verification code sent to the email address shown, and then click Verify.
The Connect Salesforce Authenticator screen appears.
6. If you haven't already done so, install the Salesforce Authenticator app (or third-party authenticator app) on your mobile device.
7. Open the Salesforce Authenticator app, and add your Admin account number provided to you by the Henry Schein One Onboarding Team.
The app will display a two-word phrase.
8. Type the two-word phrase in the Two-Word Phrase box, and then click Connect.
To access the Customer Portal (after first time user setup)
1. Go to your product's Resource Center/Customer Portal home page:
henryscheinone.my.site.com/HS1Portal/s
2. Click the Log in link in the top right corner.
3. In the Username and Password boxes, type the login information provided to you by the Onboarding Team.
4. Click Log in.
5. Check your mobile device and use your authenticator app to log in.
To log out
1. Click
the 
icon in the top right corner.
2. Click Logout.