Sesame ONE Live overview

Sesame ONE Live is a desktop computer application that makes it easy to communicate with your patients through the desktop app (without having to log in to the Sesame ONE portal from a browser).

You can use Sesame ONE Live for some common office tasks, including these:

·        Confirming and adding notes to weekly appointments

·        Accepting and reschedule weekly appointment requests

·        Reading and responding to text messages

·        Viewing patient information

To keep you constantly informed of when these tasks are needed, Sesame ONE Live displays these types of patient notifications directly on your computer:

·        Weekly appointments

·        Appointment requests

·        Two-way text messages

Why should my business use Sesame ONE Live?

Sesame ONE Live brings day-to-day portal tasks right to your desktop, so you can fit your Sesame ONE tasks into your office's daily workflow. Sesame ONE Live is designed so that you can view it side by side on your desktop with your practice management system without having to switch windows and tabs. Sesame ONE Live helps reduce on-screen clutter and allows your office to focus on the task at hand.

Sesame ONE Live sends your office staff notifications using your computer's existing notification system (Windows and Mac compatible) so your office is quickly alerted when there is a task that they need to take care of. Being able to view notifications immediately, along with quick and easy access to essential tools, can greatly reduce the transaction time needed to respond to and complete these important revenue-generating tasks. Furthermore, the delays your patients experience--in booking an appointment or receiving a response to reschedule an appointment--are also reduced.

Before using Sesame ONE Live, you will need to download, install, and set up Sesame ONELive.

Sesame ONE Live features

Sesame ONE Live includes these main features:

	Weekly appointments - With Sesame ONE Live, your office receives notifications when your patients confirm their upcoming appointments. You can notate appointment confirmations, manually confirm appointments, and view unconfirmed appointments.
	Appointment requests - Stay on top of appointment requests from existing and prospective patients using the Sesame ONE Live appointment request feature and appointment request notifications.
	Two-way text messaging - Using Sesame ONE Live, your staff can communicate with patients via text messaging. You can initiate a single text message to a patient or send bulk text messages to multiple patients.
	Patient information - Sesame ONE Live provides quick access to patient information using an alphabetical list of patients and a search tool where you can search by patient name.

Note: Changes made in Sesame ONE Live also affect Sesame ONE and the Sesame ONE Mobile app across all user logins.