These are the top reasons why your patients may receive the wrong Patient Engage appointment reminders:
· Your server/CPU crashed, so no uploads have occurred.
· The data path to your business's database has changed since you first set up your account.
· You've recently upgraded to a new version of your practice management system.
· Uploads aren't occurring because the business turns off the server at night, or the server happens to be turned off during the daily scheduled sync time.
For more information on resolving some of these issues, click here.