If you are experiencing issues with Patient Engage Live, you can take the following steps to troubleshoot and resolve the issue.
To resolve issues with Patient Engage Live
1. Check the system requirements. Verify that your computer is running one of these 64-bit operating systems:
· Windows version 8 or later
· Mac version O Sierra (10.12.3) or later
2. If you are experiencing any of the following issues, there are steps you can take:
· Data is not appearing or loading.
· Data is not refreshing.
· Data is different in different areas of Patient Engage.
· Data is different for different users.
Do one or more of the following:
· Click the app icons on the Navigation bar to open the different panes and refresh data.
· Close Patient Engage Live, and reopen it.
· Log out, and log back in to Patient Engage Live.
· Click the Profile icon in the bottom-corner of Patient Engage Live.
3. If you are experiencing any of the following issues, there are actions you can take:
· You are not receiving/seeing desktop notifications for two-way text messaging, appointment confirmations, or appointments requests, but Patient Engage Live has new data.
· Patient Engage Live notifications are not silenced within your Windows notification center on the desktop.
Do the following:
a. In Windows 10, search for "Notifications & actions settings" (make sure to use the ampersand &) in the Windows search bar at the bottom-left corner of the desktop .
b. Click Notifications & actions settings in the search results list to open it.
c. Verify that Get notifications from apps and other senders is set to On.
d. Verify that your Show notifications on the lock screen and Show reminders... on the lock screen settings are set according to your preferences.
e. Scroll down to Get notifications from these senders, and verify that Patient Engage Live is set to On (allowed to send notifications).
f. After making changes, you may need to restart your computer.
4. If you still need help resolving your issue, contact Patient Engage Contact Support.