Secure Messaging allows you to send and receive direct, secure communication to and from your patients.
To send and view secure messages
2. In the main navigation pane on the left, click Communications.
3. Under Communications, click Secure Messaging.
Note: If you see the message, "You don't have mailbox instance from Secure Message Application," you'll need contact Customer Support to activate the secure messaging feature.
4. You can do the following as you view and send secure messages:
· Select the name of the provider from the list to filter the inbox by provider.
· Access messages in your Inbox, Drafts, Sent, and Trash folders.
· Click the New Message button to create and send a message to a patient.
· Add an attachment to a message for a patient.
· Access your Address Book, which auto-populated with all patients from your management system.
How do I get secure messaging?
Contact Customer Support
How can I add more providers to my secure messaging?
Contact Customer Support to create additional inboxes for providers within your account.
Can I forward or copy someone in a message from secure messaging?
No, forwarding and copying is not permitted in secure messaging.
Can I add an online form as an attachment in a message to a patient?
No, you cannot attach online forms to a secure message. The online forms will be posted to the patient portals when published. We recommend sending a secure message to the patient with instructions on how to access and complete the form.
How can I find patient contact information used for secure messaging?
In your portal, open the Communications menu, click Secure Messaging, then click the Address Book button on the top right. The Address Book includes a profile for each patient that indicates the email address used for secure messaging and will auto-populate all patients from your management system.
What formats are supported for attachments in secure messaging?
You can attach almost any file format. The most common include: avi, bmp, csv, doc, gif, img, jpg, mp3, mp4, txt, pdf, png, ppt, wav
What is the max file size limit for attachments?
20 MB