Marking text messages as important

Messages that you mark as important (or that are marked as important by Patient Engage Live based on past actions) appear in the Important inbox.

Note: You can change the text messaging view to display only text messages that have been marked as important.

To mark text messages as important

1.   Log in to Patient Engage.

2.   In the top-right corner, click the icon.

3.   Click the Importance icon (the banner) on the left side of a text message conversation to switch between important and unimportant.

Note: Patient Engage uses this information to identify important messages in the future.