Managing messages (Patient Engage Mobile)

You can change the status of your text messages by tapping the icon to the right of the text message and selecting the new message status (options available will vary depending on the current message status):

·        Mark as Important - Shows any text messages  marked as important at the top of your text screen. Any text messages marked as important display a yellow banner icon next to the name of the patient.

·        Mark as Unimportant - The yellow banner icon  disappears from the text message; the text message no longer appears at the top of the screen but is sorted in the order it was received.

·        Mark as Read - The text message appears in normal text (no bold).

Note: A text message also appears as read once it has been opened by tapping on it.

·        Mark as Unread - The text message appears in bold text again. (This is helpful when multiple people are managing messages to indicate to someone else that this text message has an action to be taken.

·        Delete - The message no longer appears on the messenger screen. A deleted message can be restored using the steps below.

To recover a deleted message

1.   Tap the Filter icon .

2.   Select the check box for Deleted Messages.

3.   Tap Apply.

4.   Tap the icon on the message you want to recover.

5.   Tap Recover.