When you respond to reviews, whether the reviews are positive or negative, always be professional and respectful. Here are some examples of both positive and negative review replies.
Hi [NAME],
Thank you very much for such a great review! We work very hard to make sure that we provide the best patient care! So happy to hear that you had such a positive experience!
Dear [NAME],
Thank you so much for the positive rating and for taking the time to post. We truly appreciate our patients and work hard to earn positive feedback from great folks like you!
Hello [NAME],
Thank you for the wonderful review and for taking the time to share your feedback with [COMPANY]. Our priority is taking the best care of our patients and we are thrilled that we met that mark! Kind folks like you make our job a pleasure.
Thank you for the kind words, [NAME]! We’re so happy your visit at [COMPANY] went so smoothly. We love providing great care to awesome people like you. Thanks again!
Hello [NAME],
We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our patient care and the high-quality standards we maintain and would like to make things right. Please reach out to us at [call/email] to discuss your concerns and how we might make it up to you.
Hello [NAME],
I’m sorry to hear about your disappointment with your recent visit, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value you as a patient. Please contact us at [phone/email] when convenient.
Hello [NAME]
We want to understand your disappointment. It’s important to us that are patients are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please reach out to us directly at [phone] at your earliest convenience.
Hello [NAME]
I apologize for your less than satisfactory experience with us. I would like to speak with you at your earliest convenience, so we can get this sorted. Our number is [phone] or you can email us at [email]. We look forward to speaking with you.
Hi [NAME], because the best patient care and experience is so important, we would appreciate the opportunity to chat with you directly about how we could have made your visit a 5 star experience. Please feel free to call the office or email us any time to start a conversation.
Hi [NAME], we would love the opportunity to address any issues you have been having. Would you mind emailing us to start a conversation? We hope to hear from you soon!
Thank you for taking the time to share your thoughts about [BUSINESS NAME! We would love to have the opportunity to connect with you directly about any issues you may be having and how we could have made your visit better. If we can connect on areas we've fallen short, we can make changes to better the care we provide. Please contact us at your convenience to chat.
Thank you for reviewing [BUSINESS NAME]. We appreciate you taking the time to share your feedback. Thank you for being a valued resident in our community!