Patient Engage automatically sends Thank You communications containing a short survey your patients can fill out right after their appointment. The survey can contain up to 13 customizable questions that address the issues that matter most to your practice.
To add or edit survey questions
2. Click Reputation Management.
3. Under Reputation Management, click Surveys.
4. Click Edit.
5. Edit your survey questions in the fields provided.
Note: Click Preview to view a draft of your survey.
6. When finished, click Save.
As patients submit their surveys, the Digital Consultant section of the Surveys tab will display the cumulative scores for each survey item. Use this information to identify your practice's strengths and weaknesses so you can better retain your existing patients and keep them coming back.
Note: Your patients will not be prompted to take a survey if they are on their mobile devices.