The Claim Tracer Letters selection allows you to generate, in a batch, one letter per patient with an outstanding claim to mail to the insurance company to assist you in collecting delinquent balances from those insurance carriers. These letters provide you with an alternative way to resubmit claims. The overdue claims and a request for the insurance company to review the claims appear in the body of each letter.

These letters are recommended by collection specialists. Also, it is recommended that the letters be printed on your office's letterhead.

You can select Increment patient record claim tracking, which appears below the selected report, if you want to track when tracer letters were sent to insurance carriers.

Note: This report can be filtered by a date range.

The following two reasons explain how these letters can be useful:

It is considered insurance fraud to double bill. The tracer letters acknowledge that you are making an additional attempt to receive payment—similar to marking a claim as a second submission.

These letters group outstanding claims by insurance profile and reduces the number of papers submitted to the carrier as well as the time it takes the insurance coordinator to resubmit individual claims.