Troubleshooting tips

If you are experiencing a problem with printing or an Easy Dental error message, try the following troubleshooting steps:

Printing - will not print

If your printer will not print

1.   Check to see if the printer is plugged in, turned on, online, and has paper.

2.   If the printer is connected directly to a computer and you've been trying to print from another computer via the network, try printing locally from the computer connected to the printer. If you can print locally, you may have a network problem.

3.   Try rebooting the computer and then printing.

4.   Try printing from other programs such as Microsoft Word, WordPad, or Notepad. This may help you to know if the problem is related to Easy Dental or has to do with printing from Windows in general.

Printing - prints incorrectly

If your printer prints incorrectly

1.   Check to see if the printer is printing the same from all computers.

2.   Check to see if all computers are using the same printer driver.

a.   From the Patient Banner, click the Settings button, and then in the Settings dialog box, click Setup Printer.

3.   Verify that all printers are set up correctly.

a.   From the Patient Banner, click the Settings button, and then in the Settings dialog box, click Setup Printer.

b.   From the Printer Setup dialog box, select the appropriate printer and click Properties.

Easy Dental error messages

Most Easy Dental error messages usually consist of two numbers, such as “Cannot read procedure log file 4 52”. Write down the exact error message in order for a support technician to help you troubleshoot.

When you get an error message, do the following from the station with the error

1.   Close all Easy Dental modules.

2.   Restart Windows. If the error was on the Easy Dental server, shut down all workstations before restarting the Easy Dental server.

3.   If you still get the error, call Customer Support.