The EDS Dental Customer Support Department is available to answer any questions or concerns you may have regarding transmission of a claim to a payer. Please follow the steps below in determining the quickest way to resolve your questions:
If you have a question regarding whether a claim was transmitted to a specific payer, please check your status report for that day. (Verify that claims were sent to EDS for that date.) If you do not show a status report for the claim(s) in question, please call: 800-482-3518
All inquiries regarding claim status should first be directed to the appropriate payer. If you are unable to find an answer to your question from the payer, please make note of the name and phone number of the person contacted at the payer office, and then call: 800-482-3518