4/4/2023 (Re-released 4/24/2023)
This release provides the following new features and enhancements (see also the 11.0.43 Release Guide):
New Installers - There are now two installers for Dentrix Enterprise: one for the server, and one for the clients. The new installers provide a better installation/upgrade experience.
Patient Demographics:
The global setting for requiring demographics has been removed. From Office Manager, you can now specify whether certain patient demographics are required for adding or updating a patient record in Family File.
From Office Manager, you can now specify whether the subscriber ID is required for attaching an insurance plan to a patient record in Family File.
In Family File, the labels for the Home and Mobile boxes under Contact Info in the Head-of-House Information or Patient Information dialog box have been renamed to Primary and Secondary. Also, in the Patient Information block, for Phone, "P" and "S" appear next to the primary and secondary phone numbers, respectively.
Scheduling:
Outline for Selected Appointment - A noticeable, thick, black outline now appears around a selected appointment tile in Appointment Book.
Show Time for Open Time Slot - If you position your pointer over an open time slot in Appointment Book, or if you click an open time slot, the corresponding time appears on the time slot.
Additional Appointment Information - An appointment tile can now display the following information (according to the view setup): insurance carrier/payor, billing type, financial class, and/or patient tags.
Note: If it is common for patients to have many patient tags assigned to them, you can have the list of patient tags wrap to the next line.
Full Operatory Notification - If you attempt to schedule more than 64 appointments in an operatory on a given day, Dentrix Enterprise now notifies you that the appointment cannot be scheduled because the operatory is full.
Additional Information for New-patient Appointments - You can now enter a prospective patient's mobile number and email address when you are scheduling a new-patient appointment for that person. Additionally, when you create a Family File record from this appointment, one of the following occurs: if you are adding the patient to a new family, the email address entered is transferred to the patient's record; if you are adding the patient to an existing family, the guarantor's email address is used.
Broken Appointments - On the Appointment tab of More Information, the date and time of a broken appointment corresponds to the date and time for which the appointment was scheduled instead of when it was broken.
Reporting:
Reporting Dashboard and New Security Rights:
A new, dynamic reporting dashboard is available. To open the dashboard, do one of the following in Office Manager: click the new Dynamic Reporting Interface button on the toolbar; or click the new Dynamic Reporting Interface option on the File menu.
Accessing the reporting dashboard requires the new "Dynamic Reporting Interface, Open" security right (in the "Office Manager" category).
Exporting data from the reporting dashboard requires the new "Dynamic Reporting Interface, Export Report" security right.
Day Sheet - You can now group transactions and totals on the Day Sheet (in DXOne Reporting) by billing type with subtotals by clinic or provider.
Patient List:
More than one user can now generate the same list at the same time.
When filtering the list by Assigned Clinic, you can now select only the clinics that you have access to.
When filtering the list by Primary Provider, you can now select only the providers that you have access to.
When you are filtering the list, an information icon (blue question mark) appears next to Assigned Clinic. When you position your pointer over that icon, a pop-up message appears, explaining how security rights affect the availability of clinics. Also, an information icon (blue question mark) appears next to Primary Provider. When you position your pointer over that icon, a pop-up message appears, explaining how security rights affect the availability of providers.
CAL in Perio Diagnostics - In Perio Chart, now the Clinical Attachment Levels are calculated using new criteria.
Independent Modules - The following modules are now independent modules:
Medical Alerts.
Outstanding Claim Manager.
Treatment Request Manager.
Collections Manager.
Family Balance Manager.
Dentrix Enterprise Messenger.
Notes:
An independent module can be opened from another module or independently and remain open independent of other modules.
When an independent module is opened, the number of available licenses and the number of unique connected users are compared.
Toolbars and Menus:
Log Off:
A Log Off button now appears on the toolbar of each independent module (if a toolbar is present).
A Log Off option now appears on the File menu of Collections Manager.
Patient Health Exchange:
A Patient Health Exchange button now appears on the toolbar of Chart and Ledger.
A Patient Health Exchange option now appears on the File menu of Chart and Ledger.
Suspended Credits Manager:
A Suspended Credits Manager button now appears on the toolbar of DXOne Reporting.
A Suspended Credits Manager option now appears on the File menu of DXOne Reporting.
Signature Manager - A Signature Manager button now appears on the toolbar of Family File, Ledger, Chart, and Appointment Book by default.
Scheduling Assistant - A Scheduling Assistant button now appears on the toolbar of Family File, Ledger, Chart, and Appointment Book by default.
Collections Manager - A Collections Manager button now appears on the toolbar of Ledger by default.
Family Balance Manager - A Family Balance Manager button now appears on the toolbar of Ledger by default.
Outstanding Claim Manager:
An Outstanding Claim Manager button now appears on the toolbar of Ledger.
An Outstanding Claim Manager option now appears on the File > Switch To menu of Ledger.
Patient Finances:
A Patient Finances button now appears on the toolbar of Appointment Book, Chart, and Family File.
A Patient Finances option now appears on the File menu of Appointment Book, Chart, and Family File.
Dentrix Enterprise Messenger:
A Dentrix Enterprise Messenger button now appears on the toolbar of Ledger, Family File, Appointment Book, and Chart.
A Dentrix Enterprise Messenger option now appears on the File menu of Ledger, Family File, Appointment Book, and Chart.
Medical Alerts - Now, if you attempt to open the Medical Alerts for a patient in certain situations, a warning message appears.
Medical History Reviews - New logic and confirmation messages have been implemented for medical history reviews and medical alerts to help prevent information from not being entered or saved.
Dentrix Enterprise Messenger - A warning message no longer appears when you close Dentrix Enterprise Messenger.
Patient Finances - Only one Patient Finance window can now be open at a time.
Reduced Database Connections - With a global setting set to optimize large databases, the number of database connections has been reduced for Patient Health Exchange, Patient Finances, Suspended Credits Manager, Messenger, Signature Manager, and Clinical Notes.
Improved Database Performance - Optimized some SQL queries.
Gathering Software Settings - To help offices get a better quality of support, a new automated process retrieves information about software settings.
HL7:
HL7 RDE Messages - If the HL7 interface cannot process an RDE message due to a database connectivity issue, the system will retry after a certain length of time.
Partial Bidirectional Support of Appointment IDs in SIU Messages:
If the SendApptID+DBID check box is selected for the settings of an HL7 site, in the SCH-1 or SCH-2 segment of an outbound SIU message, the Appointment External ID will be the ApptExtID (ApptID + DB ID Text + ApptDB).
If the SendApptID+DBID check box is clear for the settings of an HL7 site, in the SCH-1 or SCH-2 segment of an outbound SIU message, the Appointment External ID will be the ApptID.
When an inbound SIU message for an appointment is received, if an appointment with the specified ApptExtID exists in DXE, that appointment will be updated.
When an inbound SIU message for an appointment is received, if an appointment with the specified ApptExtID does not exist in DXE, a new appointment will be created.
Note: Any appointment that is created in DXE as a result of processing an inbound HL7 message from an external system is considered a medical appointment. Any updates that are made to a medical appointment in DXE will not result in an outbound message being sent.
Adding Patients from Elite - (For a specific correctional facility only) A new stored procedure automatically reads a file from an Elite database and adds a new patient in Dentrix Enterprise.
Enhanced Consent Forms - For an enhanced consent form in Treatment Planner, Dentrix Enterprise now populates the Name box under Practice signature automatically with the name of the user who is currently logged in. (EN-372)
Note: In prior versions of Dentrix Enterprise, the box would be blank until after a practice signature was added, at which time, the patient's primary provider would be entered by default.
Document Center Extraction Utility - The utility now extracts all documents that are associated with a given patient regardless of which clinic the documents were acquired at. The utility does not extract documents for a patient in a clinic other than the intended one.
Help - The Help is now available online only.
This release resolves the following issues:
Multiple HL7 DFT Messages Are Sent - Sometimes when an ACK message is received through the HL7 interface, a DFT message is sent multiple times, which can cause the duplication of financial information. (EN-92)
Load Balancing Between Channels in HL7 Multi-threading Fails - With the channel divider method set to Mod of PatientID for an HL7 site's channels, HL7 messages are not being distributed between the channels based on the PatExtID. (EN-95)
Cannot Add a Third Channel for HL7 Multi-threading - In the HL7 interface, after you complete the process to add a third multi-thread channel, the channel does not appear, and no error messages appear. (EN-314)
Cannot Generate Patient list - When you attempt to generate a Patient List, the error "Cannot find object 'DDB_PAT_LIST_SELECTION_RESULTS_TABLES' because it does not exist or you do not have permissions. Transaction count after EXECUT indicates a mismatching number of BEGIN and COMMIT statements. Previous count = 0, current." appears. (EN-376)
Error Signing Clinical Notes After Medical Alert Review - (For Correctional Facilities Only) After you review a patient's medical alerts, when you select a DPC as you attempt to sign the corresponding clinical note page, an error message appears. (EN-377)
HL7 Load Distributor Only Sends A31 Messages - The Load Distributor for the HL7 interface only sends A31 messages. (EN-382)
Notes Do Not Print With Chart - In Chart, when you print the Progress Notes with Chart Report, the report does not include clinical notes or procedure notes but should. (EN-441)
Error Exporting Data to a New Folder in the Patient Health Exchange - On the Export tab of the Patient Health Exchange for a patient, after you click Browse and then add and select a new folder (which you have renamed to something other than "New Folder"), the export path contains "New Folder", and after you click Generate, an error message appears. (EN-558)
Cannot Access Patient Finances Window – The Family File or Leger crashes when you attempt to open the Patient Finances window. (EN-575)
Cleaning Up HL7 Event Log Queue Is Blocking Online Users - When you attempt to start an HL7 site, if there are a lot of records in the outbound queue (ddb_HL7_evtlog_base), as Dentrix Enterprise is clearing old sent messages from the queue, online users are blocked, and the HL7 site fails to start. (EN-770)
Double-booking of Appointments Is Allowed During Medical Appointments - (For Correctional Facilities Only) A medical appointment from Cerner's appointment book appears in the Dentrix Enterprise Appointment Book correctly, but Dentrix Enterprise allows you to double-book a dental appointment for the patient on the same day and at the same time as the medical appointment. (EN-820)
Clinic Hours Are Not Updated on Closed Dates - When you update a clinic's working hours, on days where there is a week with a practice holiday or a closed day, the working hours are not updated. (EN-1104)
Treatment Planner Signature Misaligned - The signature of a Treatment Planner consent form that was added using an ePad is not aligned properly. (EN-1303)
Clicking GUDID API URL Link Opens Web Page With Error - If you expand the Help menu, click About Dentrix Enterprise, and then click the GUDID API URL link, a web page opens with an error: "DI, UDI, or Device Record Key missing." (EN-1307)
Cannot Schedule Report as Template - When you attempt to schedule a report in DXOne Reporting by using the Template only option, the error "No recipient has been specified. Please add at least one recipient." appears, and the report is not added to the scheduled jobs. (EN-1563)
Group Rights Missing From Assigned Rights Report - The Assigned Rights Report does not display group rights if a specific user with group rights is selected for the report. (EN-1566)
Error Logging In To Dentrix Enterprise - When you attempt to log in to Dentrix Enterprise by opening Office Manager a DtxDBAdo Error with "Invalid object name 'DDB_RSC'" in the description appears. (EN-1822)
Error Generating Patient Information Accessed Report - When you attempt to generate the Patient Information Accessed Report, a Crystal Reports WPF Viewer error with "Error in File PatientInformationAccessed...Failed to retrieve data from the database...Code: 229" in the description appears. (EN-1840)
Incorrect Rendering Provider - The rendering provider on a claim is the patient's secondary provider instead of the provider of the procedures. (EN-1934)
Status for DEERS Sync Not Updating from HL7 - RetrieveStatus in ddb_ext_pat_retrieve is sometimes not updated after receiving an RSP Z21 message through the HL7 interface for a DEERS sync. (EN-1947)
Outbound HL7 Mapping Skipped - Outbound HL7 mapping is not used when a message is sent through a channel that is not the distributor and parallel processing is enabled. (EN-1948)
Separate Encounters for a Patient on the Same Day Incorrectly Use Separate Clinical Notes - If encounter numbers are required for clinical notes, and if the organization settings to create or update clinical notes automatically are enabled for medical alerts, medical alert reviews, and patient health assessments, new note pages are being created for notes from other providers or clinics instead of being appended to a patient's clinical note. (EN-2052; reverted change from bug # 298945 in 11.0.2 Update 7)
Note: For military and correctional facilities, if the charting session provider and the provider for the encounter differ, a new clinical note page is created; otherwise, if they match, notes are appended to a clinical note page. For other types of organizations, even if the medical history review provider and charting session provider differ, notes are appended to a clinical note page.
Patient Information Is Incorrect in ePrescribe - Within ePrescribe, patient accounts are mixed up after the first upload. (EN-2068)
HL7 Messages Is Not Sent - Some outbound HL7 ADT, MDM, SIU, and QBP messages are not sent. (EN-2126)
Error with RVU Utilization Report - Error "Error in File Utilization. Database Connection Error." appears when you run the RVU Utilization Report. (EN-2280)
Validation Error if Group Plan Exceeds 32 Characters - Validation of inbound HL7 RSP and ADT messages fails if the insurance group plan (in the IN1-9-1 segment) exceeds 32 characters. The failure is added to the HL7 error log. (EN-2421)
Audit Transactions Report Is Blank When Filtered by User Changed - If you change the User Changed filter for the Audit - Transactions Report to include only the user you are currently logged in as, the report is blank. (EN-2549)
Error After Changing Layout in Appointment Book - In Appointment Book, when you press Shift + Enter, the layout changes, but then the error "DB connection was lost" appears. (EN-2475)
Global Alerts With Lab Results Do Not Appear - Global alerts with lab results do not appear for patients who meet the criteria for displaying those global alerts. (EN-2552)
Billing Statements Sent Using QuickBill Still Show as "Unsent" - After you send billing statements using QuickBill, in Office Manager, the status remains as "Unsent." (EN-2838)
Document Center Extraction Utility Functions Incorrectly - After running the utility, some patients are missing documents, and some documents get extracted for patients who are not part of the specified clinic. The utility should extract all documents by patient regardless of the acquiring clinic and should not extract any documents for patients in other clinics. (EN-2961)
Inbound HL7 Mappings Skipped - Inbound HL7 mappings are not applied if Parallel Processing is enabled. (EN-3497)
Scheduled Reports Are Not Sent - After reinstalling the report scheduling service, scheduled reports are not being sent to the specified email recipients. (EN-3531)
Cannot Edit Chart Numbers - If the read-only flag is not enabled in the Chart Number Setup, only users that have been granted the "Chart, Override Read Only" security right can edit chart numbers in Family File, but users that have not been granted that security right should also be able to edit chart numbers. (EN-3543)
Report Templates Are Not Available Only to User Who Created Them - Any user is able to edit or delete a scheduled report job for a template instead of only the user who created that job. (EN-3976)
Error Using DentriXlink - The error "Application startup (by WinExec) has failed. (2)" appears when you attempt to use DentriXlink. (EN-4041, EN-4523, EN-4658)
Multiple Collections Manager Windows Open - Each time you click the Collections Manager button on the Office Manager toolbar, a new Collections Manager window opens, but only one should be open at a time. (EN-4054)
Error Importing File Into Document Center - When you attempt to import a file into Document Center, the error "Error creating attachment" appears. (EN-4423)
Signature Manager Crashes When Apply Filters - When you click the Refresh button in the Signature Manager, the Signature Manager crashes and an Unhandled Exception appears. (EN-4477)
Removing User From Group Removes Superadmin Privileges - If your database uses Active Directory authentication, and if you remove a user with superadmin privileges from a user group, the user loses those superadmin privileges. (EN-4478)
Office Manager Reports Showing Patient Data From Other Clinics - When you generate reports from the Office Manager, you can see patient data from other clinics to which you should not have access. With this hotfix, the reports can be hidden and billing statement options can be restricted. (345466/EN-4555)
Case Detail Is Not Copied to Clipboard - Clicking the Copy Case Detail to Clipboard button in Treatment Planner does not copy anything to the Windows Clipboard. (EN-4556)
Error Running OHSS Report - The error "Error in File OHSS 24852_31868_{A0773D09-1755-4906-9341-1EDB7278DDCC}.rpt: Failed to retrieve data from the database." appears when you attempt to run the OHSS Report. (EN-4740)
Cannot Perform Letter Merges - An error message appears when you attempt to perform a letter merge, and the merge fails. (EN-4762)
Cannot Print Text Documents - When you attempt to print a text document (a .txt file) in Document Center, an error message appears, and the document is not printed. (EN-4792)
Conditions Missing in Edit Procedure Dialog Box - When you open the Edit Procedure dialog box for a procedure in Ledger, conditions that were previously attached are missing, and when you click the Conditions search button (>>), the message "No conditions found for this patient!" appears. (EN-4841)
Incorrect Insurance Estimates in Treatment Planner - If insurance estimate overrides are entered for a planned procedure, the case details portion of Treatment Planner displays the incorrect insurance portions. (EN-5400)
Unable to Find Patient with My Clinics Selected on Advanced Search Tab of Select Patient Window - When you search for a patient with the My Clinics option selected on the Advanced Search tab of the Select Patient window, a "No matches found" message appears, but there should be a match. (EN-5854)
Perio Exams Unexpectedly Appear in Progress Notes - When you open Chart without a patient selected, perio exam data appears in the progress notes, but the progress notes should be blank. (EN-5959)
Incorrect Amounts on Patient Treatment Case Report - For amounts larger than 9,999 on the Patient Treatment Case Report, the leading digit is missing. (EN-6083)
Medical History Review Is Not Processed - If No Change is selected for problems, allergies, and medications on a medical history review, when you save the review, it is not processed, and a clinical note is not created. (EN-6162)
Error Filtering Outstanding Claim Manager by Insurance Carrier - In Outstanding Claim Manager, when you specify a range of insurance carriers for the Insurance Carrier Range filter, the error "A valid insurance carrier range must be selected." appears. (EN-6622)
Procedures Missing in Scheduling Assistant - If you use the AP button in Chart to set the approval status of a planned procedure, when you filter Scheduling Assistant to include planned procedures with the specified approval status, the procedure does not appear in the list but should. (EN-6720)
PK_ZMI Error When Receive HL7 Message - When an inbound HL7 message is received, the error "Violation of PRIMARY KEY constraint 'PK_ZMI'. Cannot insert duplicate key in object 'dbo.DDB_HL7_ZMI_BASE'." occurs. (EN-6728)
Unsaved Changes in Perio Chart Are Lost When Log Out - When you log out of DXE with Perio Chart open, a message does not appear and ask if you want to save unsaved periodontal data, so the changes are lost. (EN-7302)
Incorrect Folder for Bulk Patient Updater - (For certain correctional facilities only) With the bulk patient updater running, the input file is being redirected from the Import folder to the Error folder, and an error appears in the Windows Event Viewer. (EN-7506)
Error Opening Medical Encounters - After changing the provider in Chart, when you open Medical Encounters, an unhandled exception error appears. (EN-7539)
Cannot Add Code Range to Empty Coverage Table - On the Insurance tab of More Information, after you click Coverage and attempt to add a code range, if the plan had an empty coverage table to start with, an unhandled exception error appears. (EN-7541)
Patient Questionnaire Button Unexpectedly Available on Ledger Toolbar - The Patient Questionnaire button on the Ledger toolbar appears to be available but should not be, and clicking it does nothing. (EN-7565)
Error Setting Up Provider IDs - If you are attempting to set up provider IDs for a provider in the Clinic Resource Setup, when you select an insurance plan, the error "No insurance plan was selected. Please select an insurance plan to continue." appears. (EN-7574)
Cannot Delete Code Range From Coverage Table - On the Insurance tab of More Information, after you click Coverage and delete a range, when you re-open the Insurance Coverage dialog box, the deleted range has reappeared. (EN-7593)
Cannot Remove Insurance Plan - On the Insurance tab of More Information, when you click Remove Plan, nothing happens. (EN-7596)
Screening Data Is Not Saved - If your organization has the global setting for electronic collection reports enabled, after you enter screening data (from Chart) on the form and then return to the form later, the data has not been saved. (EN-7641)
Estimated Insurance Payment Exceeds Maximum Benefit - If an insurance estimate override has been entered for a planned procedure, on the printed treatment case, the amount expected from insurance may exceed the maximum allowed annual benefit. (EN-7745)
Insurance Plans Unexpectedly Removed from Dependents - If an HL7 RSP message to add new insurance plans to a subscriber's record is received, if the subscriber has existing plans that are also attached to dependents those plans are removed from the dependents' records. (EN-7815)
Billing Statements Not Skipping Accounts With Pending Claims - A batch of billing statements includes accounts with or without outstanding claims if the balance is less than the specified patient portion even though the option to skip accounts with claims pending is selected. (EN-8137)
Dentrix Enterprise Does Not Close When Log Off from Chart - If you attempt to log off Dentrix Enterprise from Chart while Medical Alerts is open, Dentrix Enterprise does not close as expected. This happens if the Meaningful Use Attestation message appears behind other windows instead of in front of all windows, so you do not realize that further action is required. (EN-8169)
Encryption Tool Has Misaligned Text - (For certain correctional facilities only) In the encryption tool, the "1. Select config file to work with" header is misaligned. (EN-8330)
Bulk Patient Updater Crashes - (For certain correctional facilities only) The bulk patient updater crashes when you add a file in the Import folder. (EN-8345)
Audit Utility Is Not Working - (For certain correctional facilities only) A Microsoft .Net Framework error appears when you attempt to run the audit utility (CrAdTbl.exe). (EN-8377)
Duplicate ApptExtIDs for Converted Databases - For databases that have been converted from other practice management systems, if DXE attempts to use the APPTID of an appointment to set the ApptExtID, it fails if doing so would create a duplicate ApptExtID. (EN-8413)
Multiple Errors Logged with Bulk Patient Updater - (For certain correctional facilities only) With the bulk patient updater running, unexpectedly multiple errors instead of only one error appear in the Windows Event Viewer if the imported file has multiple invalid values. (EN-8432)
No Error for Invalid OFFENDERS.SEX_CODE - (For certain correctional facilities only) With the bulk patient updater running, an error does not appear in the Windows Event Viewer if the imported files has an invalid value for OFFENDERS.SEX_CODE, and the imported file appears in the Proceeded folder. (EN-8455)
Error When Editing Insurance Adjustment Amounts - The error "The 'Other Credit' amount(s) have been changed on another workstation. Please close the payment window and reload the latest data." appears when you attempt to post an insurance payment after changing the adjustment amount that was entered automatically for a procedure. (EN-8496)
Incorrect Message Appears After Entering Guarantor Payment With Suspended Credit - After you post a payment with an unallocated amount, click Yes on the message that appears, and then click Yes on the message regarding offsetting adjustments, the message "Offsetting adjustments will be posted. There is still a remaining suspended amount for the insurance payment." appears instead of the message "All or a portion of the payment has not been applied and will be suspended." (EN-8595)
Additional Text Does Not Replace Last Section of Clinical Note Text if Exceeds Maximum Length - When a clinical note is created automatically for a patient with a lot of PAM data, if you use a clinical note template to add text that causes the note to exceed the maximum character length and then confirm that you want to overwrite the last section of the note with the additional text, the last section of the note is not replaced with the additional text, and the additional text is not added to the note. (EN-8636)
Error Linking Active Directory User With Apostrophe in Name - If you attempt to link a Dentrix Enterprise user to an AD user with an apostrophe in the name, the error "The LoginName is not valid. Valid characters are A-Z, a-z, 0-9, a hyphen, a period, and an underline. Please enter a valid LoginName" appears. (EN-8829)
Billing Statements for Patients in Incorrect Clinic - If billing statements are restricted to the clinic that you are logged in to (according to the script settings explained in the topic about 11.0.2 Update 7 Hotfix 6), you cannot send any billing statements because DXE is pulling patients from the incorrect clinic. (EN-9173)
Coverage Order Does Not Change - If an HL7 RSP message to switch the coverage order of a patient's two insurance plans (from primary to secondary and vice versa) is received, the coverage order does not change in the patient's record. (EN-9193)
Select Patient and More Information Open at Same Time - Both the Select Patient dialog box and the More Information window open at the same time when you attempt to open More Information from Office Manager, but only the Select Patient dialog box should open first. (EN-10860)
More Information Unexpectedly Closes - If you open More Information from Office Manager without selecting a patient (the Select Patient dialog box is open), attempt to access a patient's More Information from another module, and then click Yes on the message regarding switching to the current patient, More Information closes. (EN-10861)
Patient List Displays Unspecified Billing Type for Patient Who Is Not Head of Household - The Patient List (Office Manager > Analysis > Patient List) displays "Unspecified" as the billing type for any patient who is not a head of household. (EN-10956)
Confusing Message Regarding Default Schedule - When you attempt to set up a provider's schedule or manage a clinic's schedule without a default schedule set up, the message that appears is confusing because it does not state where you go to set up the default schedule (the message should mention the Clinic Setup option on the Setup menu). (EN-11141)
Cannot Update QuickBill - The error "Invalid Dentrix version" appears when you attempt to upgrade QuickBill from version 3.1.0.5 to 3.3.7.0. (EN-11329)
New and Close Buttons Are Unexpectedly Available in Patient Questionnaire History - If no questionnaires for a patient exist in the Patient Questionnaire History, the New and Close buttons are available but should not be. (EN-11423)
Can Access Patient in Unauthorized Clinic - After a user's access to a clinic has been removed, a previously selected patient in that clinic, which that user no longer has access to, still appears in the Select Patient dialog box. (EN-13113)
Incorrect Title For Password Dialog Box - The title is incorrect for the password dialog box that appears when user verification is required to access Patient Health Exchange. (EN-15281)
Error After Sign Clinical Note - An error appears after you sign a clinical note page, and the change is not saved. (EN-18152)
Mappings Are Ignored for RSP Messages - If parallel processing is enabled in the HL7 interface, for an RSP message, the mappings to the applicable fields in Dentrix Enterprise are ignored. (EN-18355)
Last Modified Date Incorrect After Patient Merge - The last modified date in the DDB_PROC_LOG table of the database is not being updated after you perform a patient merge. (EN-24125)
Additional Teeth Are Painted in Chart for Multi-code - When you post a multi-code for non-adjacent teeth, all the teeth within that range may be painted in Chart instead of only the teeth that were selected for the multi-code. (EN-24770)
Referral Analysis Report Is Incorrect - The referral count and production amount on the Referral Analysis Report are incorrect. (EN-26704)
Error Posting Claim for $0 Batch Insurance Payment - The error "An Error occurred [PostLIACredit] Input String was not in a correct format." appears when you attempt to post a claim that is part of a batch insurance payment if the payment amount Is $0.00. (EN-26930)
CDT Code Appears Where Cross-coded CPT Code Should on Procedure Line of 837i Claim - On the procedure line of an 837i claim, the CDT code appears instead of the CPT code that has been cross coded for the CDT code. (EN-26932)
HL7 RSP Message Does Not Update Other Ethnicity in Patient's Record - The demographic "Other Ethnicity" is not updated in a patient's record after Dentrix Enterprise receives an applicable RSP message through the HL7 interface. (EN-28860)
Error Printing Patient Check-in Form - When you open Appointment Book, select an appointment, and then click Print Patient Check-in Form on the File menu, "An error occurred" message appears. (EN-29018)
Error Adding Treatment Plan to Appointment - An "Unable to read record" error appears when you attempt to attach a treatment-planned procedure to an appointment. (EN-30297)