Many questions regarding the general use of Dentrix Enterprise can be answered by referring to this Help. If you cannot find the answer, or if you encounter problems or errors, contact Dentrix Enterprise Customer Support. For contact options and hours of operation, visit www.dentrixenterprise.com/support/contact.
Our highly-trained customer support representatives make your call their top priority and dedicate their time to ensuring that your call is answered as quickly as possible to handle your specific needs. When you call, be prepared to give the following information:
Your name and the name of the practice
The version number of the product you are using
The type of network you are using, if applicable
The version of Windows you are working with
The exact wording of any messages that have appeared on the screen
What happened and what you were doing when the question arose
How you have tried to reach a solution
The Dentrix Enterprise customer support staff is not in a position to help with any hardware, network, or operating system questions or problems, including configuration. They have extensive experience in supporting the Dentrix Enterprise software, and as software support, they are not authorized to answer questions or solve problems relating to your hardware, network, or operating system. Hardware, network, and operating environments vary from installation to installation; therefore, these questions should be referred to your IT personnel.