To retrieve eEOBs, you must register for the eEOB service through eClaims and enroll for eEOBs with payers.
Note: eClaims supports dental eEOBs. eClaims does not support medical eEOBs.
To get started with eEOBs
Verify if your payers provide eEOBs. Not all payers provide eEOBs through eClaims. To verify if a payer provides eEOBs, you can use the payer search tool on the Dentrix Enterprise website: www.dentrixenterprise.com/products/addons/eclaims/payor-search-tool.
Register for eEOBs. Register for the eEOB service through eClaims:
Contact your customer success manager, or visit www.dentrixenterprise.com/products/addons/eeob, and then click Get Started. Complete the registration form. Your customer success manager will follow up with the next steps.
Submit an electronic claim through eClaims. (This allows Henry Schein One to gather the information about your office that is required to set up an eEOB account.)
You will receive a "Welcome to eEOB" email message with your user name and password, which you can use to log in to the Dental Connect (co-branded) site. This welcome email message will be sent within 24-48 hours of the claim submission.
Enroll for eEOBs with payers. Log in to the Dental Connect site using the credentials from the welcome email message (see step 2b), and select the payers that you want to receive eEOBs from.
Each payer requires that you complete some sort of enrollment process. The Dental Connect website contains all the necessary information about enrolling for eEOBs with a payer, and you can see your enrollment status for any payer.
Note: If you have already enrolled with payers from the aforementioned Dental Connect website, because you set up an account on that website either directly or through a third party, Henry Schein One can provide you with a form that you can fill in so that your current EOB registrations can be transferred to Henry Schein One and transmitted through eClaims.