To retrieve ERAs, you must register for the ERA service through eClaims and enroll for ERAs with payers.
Note: eClaims supports dental ERAs. eClaims does not support medical ERAs.
To get started with eEOBs
Verify if your payers provide ERAs. Not all payers provide ERAs through eClaims. To verify if a payer provides ERAs, you can use the payer search tool on the Dentrix Enterprise website: www.dentrixenterprise.com/products/addons/eclaims/payor-search-tool.
Register for ERAs. Register for the ERA service through eClaims:
Contact your customer success manager, or visit www.dentrixenterprise.com/products/addons/eeob, and then click Get Started. Complete the registration form. Your customer success manager will follow up with the next steps.
Submit an electronic claim through eClaims. (This allows Henry Schein One to gather the information about your office that is required to set up an eEOB account.)
You will receive a welcome email message with your user name and password, which you can use to log in to the Dental Connect (managed by Henry Schein One and Change Health Care) site. This welcome email message will be sent within 24-48 hours of the claim submission.
Enroll for ERAs with payers. Log in to the Dental Connect site using the credentials from the welcome email message (see step 2b), and select the payers that you want to receive ERAs from.
Each payer requires that you complete some sort of enrollment process. The Dental Connect website contains all the necessary information about enrolling for ERAs with a payer, and you can see your enrollment status for any payer.
Note: If you have already enrolled with payers from the aforementioned Dental Connect website, because you set up an account on that website either directly or through a third party, Henry Schein One can provide you with a form that you can fill in so that your current ERA registrations can be transferred to Henry Schein One and transmitted through eClaims.