You can edit a payment that was posted in Ledger and has not been moved to history (when closing a month).
Notes:
You cannot edit a payment that is associated with an Axia credit card transaction, but you can post a refund and then a new payment.
When you edit a posted payment, it is good practice to add a note to provide an auditor with the reason for the change.
Changes to payments are stored in Dentrix Enterprise. You can generate an audit trail report to see the original entry along with the change.
Editing patient payments requires the "Guarantor Payment, Edit" security right.
To edit a payment
With a patient selected in Ledger, double-click a patient payment.
If applicable, do one of the following:
If the Password - Guarantor Payment, Edit dialog box appears, user verification has been assigned to the "Guarantor Payment, Edit" task. Do one of the following:
If your user account has been granted the "Guarantor Payment, Edit" security right, enter your credentials in the User ID and Password boxes, and then click OK.
If your user account has not been granted the "Guarantor Payment, Edit" security right, have a user with permission temporarily override this restriction so you can edit a patient payment this one time. The overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
If a message appears, informing you that you do not have rights to this operation, your user account has not been granted the "Guarantor Payment, Edit" security right. To have a user with permission temporarily override this restriction so you can edit a patient payment this one time, do the following:
On the message, click Yes.
In the Password - Guarantor Payment, Edit dialog box, the overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
The Edit Or Delete Payment dialog box appears.
Change any of the following options as needed:
Date - The date (in a mm/dd/yyyy format) that the payment was collected.
Notes:
Dentrix Enterprise automatically adds slashes to dates when you enter six or eight numbers (mmddyy or mmddyyyy) and then press the Tab key.
Backdating a patient payment to a date in a month that has been closed requires the "Ledger, Backdate to Closed Month" security right.
Amount - The dollar amount of the payment.
Note: For a whole dollar amount, you can enter a number without adding the decimal point and two zeros. For example, if you type 36 and then press Tab, Dentrix Enterprise will change the amount to 36.00.
Collecting Clinic - The clinic where the payment was collected. To change the clinic, do the following:
Click the search button 
.
If applicable, do one of the following:
If the Password - Clinic ID Change dialog box appears, user verification has been assigned to the "Clinic ID Change" task. Do one of the following:
If your user account has been granted the "Clinic ID Change" security right, enter your credentials in the User ID and Password boxes, and then click OK.
If your user account has not been granted the "Clinic ID Change" security right, have a user with permission temporarily override this restriction so you can select a clinic this one time. The overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
If a message appears, informing you that you do not have rights to this operation, your user account has not been granted the "Clinic ID Change" security right. To have a user with permission temporarily override this restriction so you can select a clinic this one time, do the following:
On the message, click Yes.
In the Password - Clinic ID Change dialog box, the overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
The Select Clinic dialog box appears.
Note: If your user account has been granted the "View All Patients" security right for the Central clinic, the ID and name of all clinics appear in the list; otherwise, the ID and name of each clinic for which your user account has been granted the "My Clinics, View" security right (in the "Practice/Clinic Setup" category) appear in the list; however, if your user account has not been granted that right to any clinic, only the ID and name of the clinic that you are currently logged in to appear in the list.
In the list, select the correct clinic.
Click OK.
Encounter # - If a certain global setting has been enabled, this option is available. To change the encounter number, do one of the following:
Enter an encounter number (numeric or alphanumeric, depending on a certain global setting).
Select an encounter number (if the applicable global setting is enabled).
Note: Depending on a certain global setting, the number may have to be unique for each patient, for each day, or for each patient per day.
Type - The type of payment (such as cash or a credit card).
Note: You can define or modify payment types in the Practice Definitions.
Check # and Bank/Branch # - If the patient is paying with a check, change the check number (up to 25 characters in length) in the Check # box and the bank account number in the Bank/Branch # box.
Notes:
Check numbers and bank account numbers appear on deposit slips. Check numbers appear as part of payment descriptions on family walkouts (enhanced and plain forms), billing statements, family ledger reports, and patient ledger reports.
For walkouts and statements, if the check number is longer than 14 characters, an ellipsis (...) and the last 11 characters will be displayed.
For family and patient ledger reports, if the check number is longer than 13 characters, an ellipsis (...) and the last 10 characters are displayed.
Due to space limitations, the following reports, although they do list guarantor payments, do not show payment check numbers: Day Sheet (Charges and Receipts), Payment Summary, Suspended Credits Report, and Receipts Day Sheet.
Apply to - One of the following options is selected, but you can select a different option if necessary:
Charges for - The payment is applied to charges for either the family or a specific family member. From the list, either select <Family> to view charges for the entire family and each family member, or select a name to view charges only for that family member.
Payment Plan - The payment is applied to charges on a payment plan. If a payment plan has been set up for the patient or account, this option is available. With this option selected, from the list, select a payment plan to view the corresponding charges.
Payment Agreement - The payment is applied to the outstanding balance on the account's payment agreement. If a payment agreement has been set up for the account, this option is available.
Note - Details regarding unusual
circumstances surrounding the payment. To check the spelling of the note
text, click the Check Spelling
button 
(this button is available only if
a certain preference
setting has been enabled).
The amount of the payment that is applied to each charge appears in the Applied column. Do any of the following as needed:
To apply a remaining amount, select the desired charges, and then click Apply Remaining. The amount in the Total Remaining box is applied to the selected charges.
Note: To select multiple charges, click a charge, and then, while pressing the Ctrl key, click the other desired charges.
If the amount exceeds the guarantor estimate, a dialog box appears. Select either the Do not apply the remaining amount option (to only apply an amount equal to the guarantor estimate) or the Apply the remaining amount to the balances option (to apply the remaining amount up to the Total Charges; this will probably result in an insurance overpayment), and then click OK.
To remove all the applied amounts, click Remove Applied.
To edit
an applied amount, double-click the desired charge to allow editing of
the applied amount, enter the correct amount to be applied, and then click
the check mark 
. The
applied amount cannot exceed the amount in the Charge
column.
If the applied amount exceeds the amount in the Guar Est column (the guarantor estimate), a message appears, explaining that the remaining amount is less than what insurance is expected to pay (this will probably result in an insurance overpayment). Click Yes to continue or No to edit the applied amount.
If a credit results from how you have applied or unapplied amounts, to have the credit not be applied automatically to any listed charge when anyone attempts to apply suspended credits to the account, select the Do Not Automatically Allocate checkbox.
Click OK/Post.
If all or a portion of the payment has not been applied to any charges, a message appears, informing you that the unapplied amount will be suspended, but the suspended credit can be applied to a charge later. Do one of the following:
If the payment is being applied to charges for the family (under Apply to, <Family> is selected from the Charges for list), click Yes.
If the payment is being applied to charges for a specific patient (under Apply to, a family member is selected from the Charges for list), select either the Assign the payment to the Family option (to allow the suspended credit to be applied to any family member's charges) or the Assign the payment to the Patient option (to allow the suspended credit to be applied only to the specified family member's charges), and then click OK.
If you have backdated the payment to a date in a month that has been closed, and if applicable, do one of the following:
If the Password - Ledger, Backdate to Closed Month dialog box appears, user verification has been assigned to the "Ledger, Backdate to Closed Month" task. Do one of the following:
If your user account has been granted the "Ledger, Backdate to Closed Month" security right, enter your credentials in the User ID and Password boxes, and then click OK.
If your user account has not been granted the "Ledger, Backdate to Closed Month" security right, have a user with permission temporarily override this restriction so you can save a payment with a date in a closed month this one time. The overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
If a message appears, informing you that you do not have rights to this operation, your user account has not been granted the "Ledger, Backdate to Closed Month" security right. To have a user with permission temporarily override this restriction so you can save a payment with a date in a closed month this one time, do the following:
On the message, click Yes.
In the Password - Ledger, Backdate to Closed Month dialog box, the overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.